VicRoads will investigate any complaint regarding a towing operator or tow truck driver.

If you wish to make a complaint about an experience you've had, please fill out a Victorian tow truck complaint form [PDF, 140KB].

You can also obtain a complaints form from the Frankston or Broadmeadows Customer Service Centre or by calling us on 13 11 71.

• Frankston, 71 Hartnett Drive, Seaford 
  
• Broadmeadows, Cnr Pearcedale Parade and Johnstone Street, Broadmeadows 
  
  

Once you've filled in the form, either mail it to the address shown on the form or drop it into the Frankston or Broadmeadows Customer Service Centre.