VicRoads has a commitment to the community to provide reliable, complete and accurate information the first time. We aim to deliver efficient and responsive services in a professional manner, with consistent and high quality client service.

At VicRoads we aim to achieve the following service standards:

• If you email us we will respond within seven working days
• If you telephone us we will answer your call within 30 seconds.

No matter how you contact us we will try to help you the first time or refer you to the right person immediately.

If you have a question about the new accident towing laws, email your enquiry to towing@roads.vic.gov.au

Or, please contact Nick Ascenzo between 9.00 am and 4.00 pm Monday to Friday - telephone (03) 9854 2715.