Below are examples of actual incidents that VicRoads Incident Response Service (IRS) officers attended.
A crash between a truck and two cars resulted in one lane being blocked on the freeway. Traffic control officers in the VicRoads Traffic Management Centre (TMC) saw the incident on the CCTV cameras.
Immediately the Incident Response Coordinator deployed an IRS Officer to the scene to set up signs and a safety zone around the incident. Within minutes, Traffic Communications Officers in the TMC alerted media of the incident and updated the website with detailed information on traffic conditions.
The officer on scene worked closely with emergency services and fed updates on the incident through to the TMC and Traffic Communications Officers ensuring correct and timely information was provided to the media and public.
The drivers of the vehicles were unharmed and advised by the IRS Officer to stand on the embankment away from the moving traffic.
The IRS Officer then assisted the tow trucks to collect the damaged vehicles by closing another traffic lane and directing traffic safely around the scene.
Once the tow trucks and emergency services had left the scene, the IRS officer cleared all debris from the lanes and ensured the area was safe prior to re-opening all lanes to traffic.
A B-double truck had broken down on the West Gate Bridge and blocked the inbound left-hand lane. The truck was spotted on CCTV cameras by a Traffic Control Officer in the VicRoads TMC.
The Traffic Control Officer immediately dropped the speed limit on the bridge to 40km/h to protect the safety of road users and deployed an IRS Officer to the scene.
Within minutes, the IRS Officer arrived on scene and was advised by the truck driver that the vehicle had blown a motor. The officer assessed the area and noticed hazards, including oil and engine parts, over the road. The officer closed an additional traffic lane and requested assistance to ensure the on-road hazards did not cause safety concerns.
Meanwhile the Traffic Control Officer in the TMC was in the process of arranging a heavy haulage towing service to move the vehicle to the nearest safe location. The TMC advised the IRS Officer that the heavy haulage tow would be on site in 20 minutes.
IRS vehicles can push vehicles out of moving traffic; two IRS vehicles can work in unison to push trucks. In this case however the truck’s brakes were locked and a towing service was required.
The second IRS Officer arrived on scene, set up hazard signs and lights, and then joined the other IRS Officer using sand to manage the oil leak while waiting for the towing service.
When the tow truck arrived the IRS Officers managed traffic flow ensuring a safe environment for the tow truck operator. 
The tow truck then left the site allowing the IRS Officers to continue the clean up, removing engine parts and soaking up the oil to ensure the lanes were safe for re-opening.
Once the IRS Officers deemed the area safe to reopen to traffic, the Traffic Control Officer in the TMC increased the speeds over the bridge back to 60km/h. Traffic flow quickly returned to normal.