Content
The VicRoads Twitter account (External link) is managed by the Digital Communications team, on behalf of the Communications & Stakeholder Engagement Department.
If you follow @VicRoads (External link) you can expect between fifteen to twenty five tweets a day, covering some or all of the following:
- real-time road closures and traffic alerts via #VicTraffic (automated)
- planned roads closures and events (some automation)
- alerts about new content on VicRoads website such as latest news and videos
- information on road projects; including start and end dates, surveys and online consultations
- road safety messages or campaigns.
Tweets per day will increase during emergency situations such as fire or floods.
Following
If you follow @VicRoads (External link) we will not automatically follow you back. This is to discourage the use of direct messaging, avoid spam handling, and so you can identify other Twitter users that we think are relevant to our role. However, being followed by VicRoads does not mean that we endorse the comments or opinions of those users.
Availability
VicRoads updates the Twitter account during normal business hours. Tweets that you receive outside of these hours are automated. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
Re-tweets
VicRoads is not responsible for any incorrect information contained in tweets that we re-tweet.
@Replies and Direct Messages
We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter. Twitter is not the place to report dangerous road conditions or traffic light faults – please call 131170. If you require a response, general enquiries can be submitted via the online feedback form.
The Digital Communications team reads all @replies and direct messages and ensures that any emerging themes or helpful suggestions are passed on to the relevant people within VicRoads.
State Emergencies
In a State Emergency (for example, a natural disaster like bushfire or flooding), our social media channels will be used to distribute as much information to the public as possible. In times of crisis, it is common for the channels to be inundated with questions and concerns from the public and we may not be able to answer everyone in a timely fashion. Twitter should not be relied upon as a sole source of information in an emergency because other channels will also be used.
In the instance of a bushfire, fire alerts, advice and evacuation, visit the CFA website (External link)
For all other emergencies contact your local police station, call 000 or visit the Victoria Police website
VicRoads Newsroom
VicRoads News Room (External link) is the Twitter account used by our media team to provide the latest news updates.