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Our Frankston, Heatherton and Dandenong centres are currently closed due to the impacts of COVID-19. We ask customers directly impacted to complete their transaction online and ask all other customers not to visit us unless the matter is urgent. See our COVID-19 Update, webpage including what you can do online. Licence testing remains suspended in metropolitan Melbourne. Licence testing has resumed in regional Victoria.
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To avoid multiple tow trucks arriving at an accident scene, and ensure that accidents are attended to as quickly as possible, an accident allocation system operates in the Melbourne Controlled Area and the Self-management area of Geelong.
Tow trucks in the Melbourne Controlled Area (including Mornington Peninsula) are allocated by roster to attend accident scenes. This is done by the Accident Allocation Centre, managed under contract to VicRoads. Tow trucks in the Melbourne Controlled Area may attend an accident scene for vehicles with a gross vehicle mass less than 4 tonnes only after receiving an allocation number.
Tow trucks in the Self-management Area of Geelong may attend an accident scene for vehicles with a gross vehicle mass less than 4 tonnes only after receiving an allocation from the Geelong Accident Allocation Centre.
The map below shows the accident allocation areas of Melbourne and Geelong.
Below are the depot boundary maps for depots within the "Melbourne Controlled Area'
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