Road Access Permits Portal and updated Consent and Memorandum of Authorisation (MoA) permit processes

The Department of Transport (DoT) is introducing a new Road Access Permits Portal and updating permit application processes so companies can apply, monitor and receive authorised applications to carry out traffic management activities quicker and more easily.

These improvements are part of the Traffic Management Reform (TMR) program, which will create a consistent and safety-focused approach to traffic management across Victoria.

Road Access Permits Portal (RAPP)

RAPP launched in October 2022 to help traffic management companies more easily apply and keep track of their MoA and consent permits applications. It includes an easy-to-read dashboard display so you can track your applications progress.

Access RAPP

From Monday 17 October, DoT issued Memorandum of Authorisation (MoA) and Consent for Working Within the Road Reserve (WWRR) permits applications will need to be submitted through RAPP and we will stop accepting applications via our current application form and email inboxes.

However, the application process for the following permits has not changed. Please continue to submit applications through to the appropriate email addresses as indicated below: 

  • Big Build MoA and WWRR permits (i.e. LXRP, West Gate Tunnel, Metro Tunnel, NELP, Melbourne Airport Rail, Suburban Rail Loop) - please email [email protected]
  • Utility/PTV notifications – please email the details to [email protected]
  • Special Events MoA Permits – go here to see who you need to contact
  • MRPV (Major Roads Project Victoria) MoA permits – email [email protected]
  • Land Access Activity Notices – please submit via the relevant regional email address
  • Traffic management companies carrying out works on a council road that doesn’t need DTP MoA authorisation but requires TRIMS or use of certain traffic control devices or signs – please email [email protected]
  • Extensions/Changes to MoAs previously authorised with an RWE number and MoA is still valid - please email [email protected]

WWRR related applications should be sent to:

TM on/off from work site through RAPP

You can now also activate or deactivate (TM on/off) authorised Memorandum of Authorisation (MoA) permits through RAPP. This means you no longer need to call the Traffic Management Centre (TMC) resulting in a quicker and more self-managed process.

There is a new role in RAPP just for Traffic Controllers to be able to do this onsite.

However, if your impact includes one of the following, you will need to call the TMC on 1300 107 757:

  • Signal TRIMS
  • Lane Use Management Signs (LUMS) or
  • Road Works and Events (RWE) MoA permit (such as a permit for Major Road Project Victoria (MRPV) works or for an event)
  • Utility works exempt from an MoA but require notifying TOC when they arrive and leave the road. 

There are a range of training materials, Frequently Asked Questions (FAQs) and contact us details on the RAPP webpage to help you use RAPP. 

There will be opportunities for further training sessions in 2023. Please email [email protected] if you would like to request a training session for your organisation.

We are working with MoA and consent permit applicants to set up accounts in RAPP to minimise any disruptions to their businesses and work activities. If you need to apply for Department of Transport issued MoA and WWRR permits and haven’t registered for a RAPP account yet, please fill out the registration form. Please note, there will be a turnaround time of at least business 48 hours to create an account before you can submit your permit application.

Training materials are available on the RAPP training webpage to help you learn how to use it. There are also Frequently Asked Questions (FAQs) to help with any trouble shooting.

Centralisation of MoA permit processing

Under the Centralisation of MoA permits initiative, both metropolitan and regional MoA permits are now being processed by one team to create consistent approach to managing applications across Victoria.

Metropolitan and regional MoA permits are being processed by the same team so the application process and information requirements are the same across the state and to create consistency in the advice given to industry. Industry will benefit from streamline processes and enhanced customer service levels.

The new ways of working started on 14 March 2022. This included introducing a standard processing turnaround time of 15 business days, which can be longer if it’s a complex application or needs further information to process it. 

Please note that events permit applications are not impacted by this initiative and the application processes remain the same.

Please find the updated MoA permit application process and key contacts list below.

For more information about the MoA permit application process, please visit the Memorandum of Authorisation permits webpage.

Changes to Memorandum of Authorisation (MoA) permit process

Please be aware that the application process for the following permits has not changed. Please continue to submit applications through to the appropriate email addresses as they cannot be submitted in RAPP at this time.

  • Big Build MoA and WWRR permits (i.e. LXRP, West Gate Tunnel, Metro Tunnel, NELP, Melbourne Airport Rail, Suburban Rail Loop) - please email [email protected]
  • Utility/PTV notifications – please email the details to [email protected]
  • Special Events MoA Permits – go here to see who you need to contact
  • MRPV (Major Roads Project Victoria) MoA permits – email [email protected]
  • Land Access Activity Notices – please submit via the relevant regional email address
  • Traffic management companies carrying out works on a council road that doesn’t need DTP MoA authorisation but requires TRIMS or use of certain traffic control devices or signs – please email [email protected]
  • Extensions/Changes to MoAs previously authorised with an RWE number and MoA is still valid - please email [email protected]

WWRR related applications should be sent to:

Changes to WWRR permit process

The MoA and WWRR permit processes are being aligned so both can be to be managed in the RAPP from 17 October 2022. This will make the experience easier and more streamlined for applicants as there will be a consistent process to follow.

For more information

Sign up to our newsletter to get regular updates on progress of the TMR program and these initiatives. 

For more information about the TMR program and how it will support the traffic management industry

If you have any questions or need further information, please contact [email protected]

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