Coronavirus (COVID-19) information

We’re still open for business – online and on the phone, with restricted access to Customer Service Centres to support essential services and exceptional circumstances. 

We're doing everything we can to prepare our state and our health system to help slow the spread of coronavirus. That’s why we’ve set-up this dedicated page as a one-stop shop of all the registration and licensing transactions that you can do online and over the phone.

If you can stay at home, you must stay at home.

Some restrictions have been cautiously eased to allow people to look after their own, and others’ health, wellbeing and social connection.  

There are five reasons that you can leave home: 

  • shop for food and other necessary goods and services
  • access medical services or provide caregiving – for example, this includes shared parenting obligations or providing care and support to an unwell, disabled, elderly or pregnant friend or relative
  • attend work or education where you can’t do those things from home
  • exercise and participate in some recreational activities adhering to the rules
  • visit friends, family and loved ones while adhering to the rules 

The Victorian Government is directing all Victorians to stay at home to slow the spread of coronavirus (COVID-19). Every Victorian must play their part. By staying at home and limiting contact with other people, we can protect the elderly, the at-risk, and our healthcare workers and each other. 

What can I do online?

Open a myVicRoads account

The quickest and easiest way to view your vehicle information, update your registration period, change your personal details and manage registration payments and reminders is through a myVicRoads account. Here’s how you can set one up:

For access to other services online, please see below.

Transaction type Link
Vehicles & Registration

Right now, short-term registration gives everyone the option to pay their vehicle registration at three or six month intervals, providing more flexibility while helping to relieve financial pressure.

Drivers & Licensing
Other

Caring for our people and our customers

As an essential Government Service, VicRoads remain committed to serving the Victorian community in the interest of safer drivers, safer vehicles and safer roads.

We are continuing to looking through a range of options to get Victoria back up and running once restrictions ease, but the Crisis Council of Cabinet has not made any decisions on this as yet. 

Every day we continue to support more than 4.8m licensed drivers and 5.6m registered vehicle owners across Victoria in addition to Industry through our frontline and specialised back office support staff across a geographically spread and multi-channel (phone, face to face and online) operations.

Our people and our customers are important to us, and we are implementing all the necessary hygiene and commercial cleaning procedures to ensure you can interact with us with confidence.

We’re changing access to our Customer Service Centres. This decision has been made to slow the spread of coronavirus (COVID-19) and save lives.
  1. We recommend you call us on 13 11 71 before you visit, to see if we can help you online or over the phone.
  2. Only visit us for critical face to face transactions – check our online and phone service options. Be aware that our staff are supported in their right to ask you to leave if you are unwell.
  3. Practice good hygiene in our centres and in your interactions with us.
  4. Respect our people and their physical space.
  5. Respect each other and look out for the less able.
  6. Be kind, calm and courteous – we are here to help!

Based on the latest medical advice, light vehicle (cars, utes and vans) drive tests and all computer-based (knowledge and hazard perception) license testing are suspended. We have done this to protect the health and well-being of our staff and customers in this unprecedented time. 

We are contacting each customer individually to inform them of these changes. 

When appointments become available again, we will call everyone to re-book. Fees paid for suspended appointments will be transferred to new appointments.

VicRoads is currently developing a Return to Service plan and any decision to resume licence testing, including light vehicle drive tests, will be made in conjunction with advice from Department of Health and Human Services (DHHS) (External link)

Heavy vehicle and motorcycle tests

Heavy vehicle and motorcycle testing are continuing as normal to ensure we keep industry moving in this unprecedented time.  

Interstate and overseas licence conversions

If you are an interstate or overseas licence holder, you can continue to drive on your licence if you have not already been unsuccessful on a drive test.

If you were in Victoria prior to 29 October 2019:

  • you now have until 29 April 2021 to convert your licence to a Victorian one.
  • if you already had an appointment relating to your licence conversion booked, we'll contact you to re-book when testing for overseas licence conversion commences again.
  • if you had not yet made an appointment, you must book an appointment when testing for overseas licence conversion commences again.

Overseas licence holders who arrived in Victoria after 29 October 2019:

  • you must book an appointment to convert your licence when testing for overseas licence conversion commences again.

What if I already have an existing appointment?

All booked appointments will be honoured, at a time when computer based and drive test appointments become available

Can I go for practice drives and driving lessons? 

Yes, the Government announced easing of restrictions in relation to driving practice and driving lessons. This means that you can now undertake supervised driving practice. Supervised drivers are full licence holders which may include family members, volunteer mentors and also qualified driving instructors. 

Driver Licence Approvals

Drive tests and computer-based tests

If you would experience undue hardship as a result of not having a driver licence or learner permit, you may be eligible to apply to VicRoads to undertake a:

  • computer test (knowledge or hazard perception test); and/or
  • drive test.  
What is undue hardship? 

You may be considered to experience undue hardship if any of the following apply: 

  • You are the main or sole provider for the family and having a current learner permit or driver licence would support your ability to maintain employment and/or financial requirements and commitments; or you’re a new job-seeker, and this would assist in your ability to enter employment 
  • You’re the carer for another person/family member and require a current learner permit or driver licence to accompany the family member to appointments. Note: for a learner, the family member must hold the appropriate current licence type required to be a supervising driver. 
  • You require a current driver licence to take your spouse or children or sibling/s to and from work or education – if no other transport options available.
  • You require a current learner permit or driver licence because taking public transport or a taxi would pose a risk to you due to a medical condition making you vulnerable to contracting coronavirus (e.g. respirator conditions, asthma, cardiovascular or mobility conditions.
  • You or your dependant is an affected family member in a family violence situation and having a current learner permit or driver licence would assist you to seek appropriate refuge and support. 
Testing for persons critical to the coronavirus response will also be considered on a case by case basis.
How do I apply?

To submit a request for approval: 

What fees do I need to pay?

There are no fees payable for the approval application. Appointment fees are applicable unless you had paid for an appointment that VicRoads suspended.

What happens after I apply?
We’ll contact you within 48 hours of receiving your application (we may request further information to support your application if required). 

If we accept your application for a drive or computer test, you’ll receive a confirmation email and a phone call to book the relevant appointment.

Where will the tests be? 

For metropolitan customers appointments will be held at one of the following testing centres: Deer Park, Mooroolbark, Pakenham or Werribee Drive Test Centre (where you need to attend will depend on where you live).

Rural customers unable to attend one of the above centres will be booked at a regional CSC as required.

All drive tests will be conducted in VicRoads managed vehicles and strict hygiene protocols will be applied to protect the health and wellbeing of all customers and staff.

Physical distancing requirements are now in place to slow the spread of coronavirus (COVID-19) and save lives.

Only visit a Customer Service Centre if essential. You can call 13 11 71 to get information about how we’re supporting those in essential services or customers with hardship requests.

We’re confident we can help you to complete your transaction online or over the phone. 

Pay for your registration or licence renewal online or over the phone.

Requests for medical reports

We have deferred most requests for medical reports for a minimum period of three months (maximum six months) unless it’s a high risk case. People who do receive report requests should contact their health professional to arrange or contact VicRoads if they have any questions or concerns. 

Medical Review driving tests

We have suspended all medical review related drive test assessments. This suspension will be reviewed monthly, however we will continue to be guided by the latest medical advice which means the suspension may be extended. 

If you are required to undertake a medical review driving test, we may defer your driving test for a minimum period of three months and give you a 'conditional licence' with restrictions, while waiting for your on-road driving test. This will be based on a case-by-case assessment of your road safety risk profile.

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions and can only legally drive within the boundaries of these conditions.  

Examples of conditional licence restrictions include: 

  • a driving radius from home (e.g. can only drive 10km radius from home).
  • no freeway driving.
  • no night driving.

VicRoads Medical Review will contact you when appointments for drive tests become available again. 

What is undue hardship?

If holding a conditional driver licence would cause you or your immediate family to endure undue hardship, you may be eligible to apply to VicRoads Medical Review to undertake a driving test or request to make minor changes to your conditional driver licence (e.g. from ‘can only drive 10km radius from home’ to ‘can only drive 15km radius from home’), until a driving test can be completed.  

You may be considered to experience undue hardship if any of the following apply: 

  1. You are the main or sole provider for the family and having an unconditional driver licence or a change to your current conditional driver licence (e.g. make a change from ‘can only drive 10km radius from home’ to ‘can only drive 15km radius from home’) would support your ability to maintain employment and/or financial requirements and commitments; or you’re a new job-seeker, and this would assist in your ability to enter employment
  2. You require an unconditional driver licence or a change to your current conditional driver licence to take your spouse or children or sibling/s to and from work, education or to access essential services (e.g. medical appointments or shopping for food) - if necessary.
  3. You require an unconditional driver licence or a change to your current conditional driver licence because taking public transport or a taxi would pose a significant risk to you due to a medical condition which makes you more vulnerable to contracting coronavirus (COVID-19) (e.g. respiratory conditions, asthma, cardiovascular).
  4. You or your dependant(s) are affected family member(s) in a family violence situation and having an unconditional driver licence or a change to your current conditional driver licence would assist you to seek appropriate refuge and support.
  5. Priority testing for persons working in essential services that support the coronavirus (COVID-19) response (e.g. working in health or food supply chains) will also be considered on a case by case basis.

How do I apply?

To submit a request for approval: 

Email: 
Don't forget to include “Medical Review Test – hardship application” in the subject line of your email.
Fax:
(03) 9854 2307
Mail: 
PO BOX 2504,
KEW 3101 (please allow up to two weeks for delivery)
 
Medical Review will review your request and contact you to discuss your request in detail. 

Occupational Therapy Driving Assessments

Where customers are required to undertake an occupational therapy driving assessment, we may defer their assessment for a minimum period of 3 months and provide them a 'conditional licence' with restrictions, while waiting for their on-road assessment. This will be based on a case-by-case assessment of their road safety risk profile.

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions and can only legally drive within the boundaries of these conditions.  

Examples of conditional licence restrictions include: 

  • a driving radius from home (e.g. can only drive 10km radius from home).
  • no freeway driving.
  • no night driving.

VicRoads Medical Review will contact you when occupational therapy driving assessments become available again.

Important contact information

If you are a customer currently engaged in a Medical Review case, the Alcohol Interlock Program or Behaviour Change Programs and want to know more about how the current situation may be impacting you, please contact:
Medical Review

03 8391 3217
[email protected]

Alcohol Interlock Program

1300 723 790
[email protected]

Behaviour Change Program

1300 723 790
[email protected]

Safe Driving Program

1300 723 790
[email protected]

More information

For all the latest information and advice, please visit The Department of Health and Human Services (External link).

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