COVID-19 Update

 

Update – Tuesday 27 July 2021

Restrictions ease across Victoria

Victoria’s Chief Health Officer has advised that the lockdown will be lifted state-wide from tonight.

From 11.59pm tonight, Victorians will be able to leave their homes for any reason. A range of other restrictions, including those relating to business and industry, public gatherings and education, will also ease.

Masks will continue to be required everywhere indoors and outdoors (except private residences), unless an exception applies.

For full details of the latest restrictions and the list of public exposure sites, visit COVIDSafe settings (External link).

VicRoads operations

Throughout Victoria all licence testing will resume from Wednesday 28 July. Customers with appointments at Customer Service Centres or Licence Testing Centres can attend as planned. When you visit a VicRoads site, please ensure you check in, wear a mask (unless a lawful exception applies) and maintain social distancing.

No-one should be participating in a VicRoads licence test or appointment if they are unwell. If you are experiencing symptoms, no matter how mild, get tested and stay home until you receive your results.

Those customers who had their appointment postponed due to the lockdown will be contacted to rebook.

Instead of waiting to rebook their appointment to take the test in-person, customers with a learner permit test appointment now have the option to take the Learner Permit Test Online (External link).

New licence test appointments throughout the state will be temporarily unavailable while we prioritise re-booking suspended appointments. Our website will be updated once new licence test appointments become available.

Throughout Victoria, customers can continue to apply for priority licence tests under our hardship and special circumstances criteria.

All Medical Review tests throughout Victoria will resume from Wednesday 28 July.

While all our Customer Service Centres remain open, we encourage you to do your business with us online wherever possible. Many VicRoads transactions can be completed online including registration and licence renewals.

What can I do online?

Open a myVicRoads account

The quickest and easiest way to view your vehicle information, update your registration period, change your personal details and manage registration payments and reminders is through a myVicRoads account. Here’s how you can set one up:

For access to other services online, please see below.

Transaction type Link
Vehicles & Registration
Drivers & Licensing
Other

Throughout Victoria all licence testing will resume from Wednesday 28 July. Customers with appointments at Customer Service Centres or Licence Testing Centres can attend as planned. 

Is VicRoads still conducting drive tests? Will my drive/computer-based test go ahead?
Throughout Victoria all licence testing will resume from Wednesday 28 July. Customers with appointments at Customer Service Centres or Licence Testing Centres can attend as planned. 
Are Customer Service Centres open?

Our Customer Service Centres are open. We strongly encourage our customers not to visit in person unless the matter is urgent and cannot be done online or over the phone. 

If you do visit, you should attend your closest VicRoads Customer Service Centre (External link) wherever possible. We have implemented additional safety measures. For more information go to Safe Operating Procedure (SOP) (External link).

Our Contact Centre and digital channels continue to operate us usual. Approximately 80% of VicRoads Contact Centre staff are working remotely.

No one should leave their home if they are unwell. If you feel unwell, even with the mildest of symptoms, get tested and stay at home until you receive your results. 

What happens if my overseas licence is about to expire?

Overseas licence holders can continue to drive on their overseas licence, provided it is current and they have not already been unsuccessful on a drive test. Please visit the Overseas drivers webpage and use the online tool to work out by when they’ll need to convert their overseas licence to a Victorian licence.

How is VicRoads taking action to reduce the number of people moving around Melbourne?
We’ve increased the number of high volume transactions available online (External link) and over the phone and we’ve been promoting this to our customers through our channels. This includes vehicle and registration transactions, licence renewals using your current photo and accepting concession documents online. 
 

Our Customer Service Centres are open, as they provide an essential service to the community. Seventy-five per cent of transactions can be completed online – so we're encouraging anyone who can complete their transaction to take advantage of these services. You can also call 13 11 71 to speak with someone about your transaction.

We're confident we can help you to complete your transaction online or over the phone.

Due to COVID-19 distancing rules we are restricted to the number of people in our centres at one time. If you are attending for an appointment we ask you to attend the office no more than five minutes prior to your appointment time, enter the office with your driving instructor only and respectfully request all other family members remain outside if possible to assist with customer flow. If you are attending for an over the counter transaction we urge you to go online.

We have implemented additional safety measures. For more information go to Safety operating procedures for licence testing.

Please do not attend one of our Customer Service Centres if you are unwell. Stay home and get tested.

Pay for your registration or licence renewal online or over the phone.

Medical Review driving tests

Medical review driving tests have resumed, however all drive testing has been affected by postponements. Based on a case-by-case assessment of road safety risk, you may be provided with a ‘conditional licence’ with restrictions, while you are waiting for your on-road assessment.

If you have previously been issued with a conditional licence with restrictions, these conditions are only temporary and will remain until you undertake and pass your driving test. 

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions. You can only legally drive if you comply with the conditions. 

Examples of conditional licence restrictions include: 

  • a driving radius from home (e.g. can only drive 10km radius from home)
  • no freeway driving
  • no night driving. 

What is undue hardship?

Does holding a conditional driver licence cause you or your immediate family to endure undue hardship? If so, you may be eligible to apply to VicRoads Medical Review to undertake a driving test, or submit a request to make minor changes to your conditional driver licence (e.g. from ‘can only drive 10km radius from home’ to ‘can only drive 15km radius from home’), until such time as a driving test can be completed and passed. 

You may be considered to experience undue hardship if any of the following apply: 

  1. You are the main or sole provider for the family and having an unconditional driver licence or a change to your current conditional driver licence (e.g. make a change from 'can only drive 10km radius from home' to 'can only drive 15km radius from home') would support your ability to maintain employment and/or financial requirements and commitments; or you’re a new job-seeker, and this would assist in your ability to enter employment.
  2. You require an unconditional driver licence or a change to your current conditional driver licence to take your spouse or children or sibling/s to and from work, education or to access essential services (e.g. medical appointments or shopping for food) – if necessary.
  3. You require an unconditional driver licence or a change to your current conditional driver licence because taking public transport or a taxi would pose a significant risk to you due to a medical condition which makes you more vulnerable to contracting coronavirus (COVID-19) (e.g. respiratory conditions, asthma, cardiovascular).
  4. You, or your dependant(s), are affected family member(s) in a family violence situation and having an unconditional driver licence or a change to your current conditional driver licence would assist you to seek appropriate refuge and support.
  5. Priority licence testing may be available for persons working in essential services that support the coronavirus (COVID-19) response (e.g. working in health or food supply chains). These requests will also be considered on a case by case basis.

How do I apply?

To submit a request for approval: 

Email: 
Don't forget to include 'Medical Review Test – hardship application' in the subject line of your email.
Fax:
(03) 9854 2307
Mail: 
PO BOX 2504,
KEW 3101 (please allow up to two weeks for delivery)
 
Medical Review will review your request and contact you to discuss your request in detail. 

Occupational Therapy Driving Assessments

Based on a case-by-case assessment of road safety risk, you may be provided with a ‘conditional licence’ with restrictions, while you are waiting for your on-road assessment.

If you have previously been issued with a 'conditional licence' with restrictions, these conditions are only temporary and will remain until you undertake and pass your occupational therapy driving assessment.

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions. You can only legally drive if you comply with the conditions.

Examples of conditional licence restrictions include: 

  • a driving radius from home (e.g. can only drive 10km radius from home)
  • no freeway driving
  • no night driving.

Short-term registration

Right now, short-term registration gives everyone the option to pay their vehicle registration at three or six-month registration periods, providing more flexibility while helping to relieve financial pressure.

Login to your myVicRoads account to update your registration.

Seasonal registration for heavy vehicles

Seasonal registration means you can nominate parts of the year your heavy vehicle is in use and only pay for the months it's being used. All heavy vehicles (vehicles with a GVM over 4.5 tonnes) can use seasonal registration.

Seasonal periods

The registration cycle is a 12-month period which begins on the date of the application to register a vehicle and ends at midnight on the same date the following year.

The minimum duration you can nominate is three months and the maximum is nine months. 

You can only register your vehicle for one or two seasonal periods within a single registration cycle, as long as the combined total doesn’t exceed nine months. For example, you might nominate the first seasonal period for four months and the second seasonal period for five months. 

Who can apply?

Vehicles with a gross vehicle mass (GVM) of greater than 4.5 tonnes are eligible to apply. This may include tour bus operators, heavy trailers, tow trucks etc.

Learn more about heavy vehicles and heavy vehicle licence categories

How do I apply? 

To apply for seasonal registration, you'll need to: 

Visit Seasonal registration for heavy vehicles for more information.

Information for our Accredited Providers and Industry Partner

For more information on COVIDSafe plans and FAQs go to VicRoads Industry Partner Coronavirus (COVID-19) update.

Learn more

Customers impacted by family violence

For customers who have been impacted by family violence, see Assistance for people impacted by family violence.

Important contact information

If you are a customer currently engaged in a Medical Review case, the Alcohol Interlock Program or Behaviour Change Programs and want to know more about how the current situation may be impacting you, please contact:

Medical Review

03 8391 3217
[email protected]

Alcohol Interlock Program

1300 723 790
[email protected]

Behaviour Change Program

1300 723 790
[email protected]

Safe Driving Program

1300 723 790
[email protected]

Translated resources

For COVID-19 translated information for people from culturally and linguistically diverse backgrounds visit Translated resources - coronavirus (COVID-19) (External link) 

More information

For all the latest information and advice, please visit The Department of Health and Human Services (External link).

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