COVID-19 Update

 

The fastest way to get a licensing appointment is to book online

Booking a licensing appointment online means you have access to the earliest time available.

Book your appointment online to avoid delays.

Please don’t call our contact centre to make or change your licensing appointment as the online booking platform has the latest appointment availability.

Book an appointment

Customer Service Centre operations 

Our Customer Service Centres are open providing an essential service to the community.

In line with requirements for indoor retail, staff, customers and other visitors to our Customer Service Centres and Licence Testing Centres continue to be required to wear masks while inside.

Many VicRoads transactions can be completed online including registration and licence renewals. We encourage you to do your business with us online wherever possible. See the full list of what you can do onlinePlease do not attend one of our Customer Service Centres if you are unwell. Stay home and get tested.

For the latest updates visit Coronavirus Victoria (External link)

Licence testing across Victoria   

Participants in VicRoads Drive Tests, including customers, Licensed Testing Officers, Driving Instructors and Interpreters are still required to wear masks while inside the vehicle.

New licencing appointments (including Drive Tests and computer-based tests) are now available for customers in metropolitan Melbourne via our online appointment booking serviceCustomers with suspended appointments have been contacted directly from Tuesday 26 October with information on how to re-book their appointment online at their original Customer Service Centre or Licence Testing Centre. 

Access to our online appointment booking service has now resumed for customers in regional Victoria. 

Our Safe operating procedures remain in place across all sites.

Licence testing now online

The Learner Permit Test Online and Hazard Perception Test Online is now available to all eligible customers with a myVicRoads account. Instead of making an appointment to take the test in-person, customers can complete the test using any compatible device with internet connection.

Vaccination requirements for VicRoads services and Drive Tests

VicRoads customers

The Chief Health Officer has not issued any Directions that require customers visiting VicRoads Customer Service Centres and Licence Testing Centres or participating in VicRoads Drive Tests or hardship tests to be vaccinated under the Directions at this time. 

VicRoads is committed to operating in a safe manner and all COVIDSafe controls under our COVIDSafe Plan and Safe Operating Procedure (including for Drive Tests), will remain in place for the foreseeable future to protect our staff, customers, providers, industry partners and other visitors to our sites. 

Please note the Chief Health Officer Directions do not require VicRoads to request, sight, record or hold customers’ COVID-19 vaccination information. 

The current health advice is that public health measures already in place provide a strong basis to mitigate risk and ensure the vast majority of activities can open safely, from an Occupational Health and Safety perspective, provided employers, employees, customers and other visitors to their sites comply with them. 

These measures include: 

  • the current CHO Directions in place for worker and activity vaccination requirements, 
  • the 70% and 80% community vaccinations thresholds under the Roadmap to Deliver the National Plan 
  • the CHO Directions around the wearing of masks and density restrictions 
  • workplace specific requirements within each business’s COVIDSafe Plan. 

VicRoads staff 

All VicRoads employees required to leave home to work are considered to be authorised workers. Our Customer Service Centre (CSC) and Licence Testing Centre (LTC) staff, including Licensed Testing Officers and counter staff, are subject to the Victorian Government’s vaccination timeline for select authorised workers (External link) or have a valid medical exemption.

Services provided by VicRoads are deemed essential. It is critical that we remain open and available to the public to support Victoria’s economic and social recovery.

For the current advice about vaccination requirements for driving instructors, visit the CPVV website (External link).

Information for VicRoads contractors, accredited providers and industry partners can be found on our COVID-19 Update for industry partners webpage. 

What can I do online?

Open a myVicRoads account

The quickest and easiest way to view your vehicle information, update your registration period, change your personal details and manage registration payments and reminders is through a myVicRoads account. Here’s how you can set one up:

For access to other services online, please see below.

Transaction type Link
Vehicles & Registration
Drivers & Licensing
Other

For all the latest travel advice please visit the Coronavirus Victoria (External link)

Do I still need to wear a mask when visiting VicRoads for an appointment or licence test?

Yes. Participants in VicRoads Drive Tests, including customers, Licensed Testing Officers, Driving Instructors and Interpreters are still required to wear masks while inside the vehicle. 

In line with requirements for indoor retail, staff, customers and other visitors to our Customer Service Centres and Licence Testing Centres continue to be required to wear masks while inside.

Our Safe Operating Procedures will continue to be in place at all our sites.

What tests can I take online?

With a myVicRoads account, you can now take the Learner Permit Test or Hazard Perception Test Online.

Are Customer Service Centres open?

Yes. Our Customer Service Centres remain open, as they provide an essential service to the community. We strongly encourage our customers not to visit in person unless the matter is urgent and cannot be done online or over the phone. 

What happens if my overseas licence is about to expire?

Overseas licence holders can continue to drive on their overseas licence, provided it is current and they have not already been unsuccessful on a drive test. Customers can visit the Overseas drivers webpage and use the online tool to work out by when they’ll need to convert their overseas licence to a Victorian licence. 

Will hardship and priority testing still be available?

Yes. Throughout Victoria, customers will still be able to apply for a priority test under our hardship and special circumstances policy.

Hardship and special circumstance appointments

Throughout Victoria, customers may apply for a priority test under our hardship and special circumstances policy

VicRoads Customer Service Centres continue to offer appointments for customers driving with an interstate or overseas licence to convert to a Victorian licence. If you need to undertake a Drive Test or a computer-based test in order to convert your licence, check our hardship and special circumstances policy to see if you’re eligible to apply for a priority test.  

We will continue to protect the health and wellbeing of all customers and staff, with our strict hygiene and safety protocols currently in place for both Drive Test vehicles and at all our Customer Service Centres across Victoria. 

Recording customer details and checking in via QR code is mandatory when attending any of our sites. 

A range of safety measures outlined by the Chief Health Officer are in place to ensure drive testing commences safely. This includes appropriate cleaning of vehicles used in tests, increased hand hygiene protocols for all occupants in the vehicle and the use of appropriate personal protection equipment as stipulated by VicRoads for all vehicle occupants as requested. 

All participants must wear a fitted face mask for the duration of the test. If a participant is unable to wear a face mask, the test cannot proceed.

Everyone is reminded to practice good hand hygiene before and after your test.

No one should be participating in a Drive Test if they are unwell.

Medical Review driving tests

From 1 November, Medical Review tests have resumed in metropolitan Melbourne and regional Victoria. Customers with suspended appointments are being contacted directly and will be prioritised.

If you have previously been issued with a conditional licence with restrictions, these conditions are only temporary and will remain until you undertake and pass your driving test. 

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions. You can only legally drive if you comply with the conditions. 

Examples of conditional licence restrictions include: 

  • a driving radius from home (eg, can only drive 10km radius from home)
  • no freeway driving
  • no night driving. 

What is undue hardship?

Does holding a conditional driver licence cause you or your immediate family to endure undue hardship? If so, you may be eligible to apply to VicRoads Medical Review to undertake a driving test, or submit a request to make minor changes to your conditional driver licence (eg, from ‘can only drive 10km radius from home’ to ‘can only drive 15km radius from home’), until such time as a driving test can be completed and passed. 

You may be considered to experience undue hardship if any of the following apply: 

  1. You are the main or sole provider for the family and having an unconditional driver licence or a change to your current conditional driver licence (e.g. make a change from 'can only drive 10km radius from home' to 'can only drive 15km radius from home') would support your ability to maintain employment and/or financial requirements and commitments; or you’re a new job-seeker, and this would assist in your ability to enter employment.
  2. You require an unconditional driver licence or a change to your current conditional driver licence to take your spouse or children or sibling/s to and from work, education or to access essential services (e.g. medical appointments or shopping for food) – if necessary.
  3. You require an unconditional driver licence or a change to your current conditional driver licence because taking public transport or a taxi would pose a significant risk to you due to a medical condition which makes you more vulnerable to contracting coronavirus (COVID-19) (eg, respiratory conditions, asthma, cardiovascular).
  4. You, or your dependant(s), are affected family member(s) in a family violence situation and having an unconditional driver licence or a change to your current conditional driver licence would assist you to seek appropriate refuge and support.
  5. Priority licence testing may be available for persons working in essential services that support the coronavirus (COVID-19) response (eg, working in health or food supply chains). These requests will also be considered on a case by case basis.

How do I apply?

To submit a request for approval: 

Email: 
Don't forget to include 'Medical Review Test – hardship application' in the subject line of your email.
Fax:
(03) 9854 2307
Mail: 
PO BOX 2504,
KEW 3101 (please allow up to two weeks for delivery)
 
Medical Review will review your request and contact you to discuss your request in detail. 

Occupational Therapy Driving Assessments

From 1 November, occupational therapy driving assessments have resumed in metropolitan Melbourne and regional Victoria. If are you required to undertake an occupational therapy driving assessment as part of your medical review, you will receive a letter advising you of this.  We will also provide you with a list of occupational therapists to choose form. To see a list of occupational therapists conducting driving assessments in Victoria, refer to the occupational therapists conducting driving assessors in Victoria [PDF 136 Kb]

If you have previously been issued with a 'conditional licence' with restrictions, these conditions are only temporary and will remain until you undertake and pass your occupational therapy driving assessment.

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions. You can only legally drive if you comply with the conditions.

Examples of conditional licence restrictions include: 

  • a driving radius from home (eg, can only drive 10km radius from home)
  • no freeway driving
  • no night driving.

Short-term registration

Right now, short-term registration gives everyone the option to pay their vehicle registration at three or six-month registration periods, providing more flexibility while helping to relieve financial pressure.

Login to your myVicRoads account to update your registration.

Seasonal registration for heavy vehicles

Seasonal registration means you can nominate parts of the year your heavy vehicle is in use and only pay for the months it's being used. All heavy vehicles (vehicles with a GVM over 4.5 tonnes) can use seasonal registration.

Seasonal periods

The registration cycle is a 12-month period which begins on the date of the application to register a vehicle and ends at midnight on the same date the following year.

The minimum duration you can nominate is three months and the maximum is nine months. 

You can only register your vehicle for one or two seasonal periods within a single registration cycle, as long as the combined total doesn’t exceed nine months. For example, you might nominate the first seasonal period for four months and the second seasonal period for five months. 

Who can apply?

Vehicles with a gross vehicle mass (GVM) of greater than 4.5 tonnes are eligible to apply. This may include tour bus operators, heavy trailers, tow trucks etc.

Learn more about heavy vehicles and heavy vehicle licence categories

How do I apply? 

To apply for seasonal registration, you'll need to: 

Visit Seasonal registration for heavy vehicles for more information.

Information for our Accredited Providers and Industry Partners

For more information on COVIDSafe plans and FAQs go to VicRoads Industry Partner Coronavirus (COVID-19) update.

Learn more

Customers impacted by family violence

For customers who have been impacted by family violence, see Assistance for people impacted by family violence.

Important contact information

If you are a customer currently engaged in a Medical Review case, the Alcohol Interlock Program or Behaviour Change Programs and want to know more about how the current situation may be impacting you, please contact:

Medical Review

03 8391 3217
[email protected]

Alcohol Interlock Program

1300 723 790
[email protected]

Behaviour Change Program

1300 723 790
[email protected]

Safe Driving Program

1300 723 790
[email protected]

Translated resources

For COVID-19 translated information for people from culturally and linguistically diverse backgrounds visit Translated resources - coronavirus (COVID-19) (External link) 

More information

For all the latest information and advice, please visit The Department of Health and Human Services (External link).

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