Coronavirus (COVID-19) information

 

Customer Service Centres

Our Customer Service Centres are smaller than 2000 square metres. It is therefore recommended, but not mandatory, to wear a face mask while inside our Customer Service Centres. You must carry a face mask with you at all times. You must wear your face mask if you are unable to maintain a 1.5m physical distancing from other people. 

Drive testing

The wearing of mask masks remain mandatory for all participants.

Advice for people arriving from interstate

To help limit the spread of coronavirus (COVID-19), all residents and travellers from anywhere in Australia wishing to enter Victoria must apply for a permit.

Areas are designated green, orange or red zones by the CHO based on public health advice. Restrictions apply for different zones. 

You can apply for a permit online at http://service.vic.gov.au (External link) or by calling the Coronavirus hotline on 1800 675 398.

For more information on coronavirus (COVID-19) visit coronavirus.vic.gov.au (External link).

For information about the latest border restrictions in each state please visit the Coronavirus Victoria website (External link).

What can I do online?

Open a myVicRoads account

The quickest and easiest way to view your vehicle information, update your registration period, change your personal details and manage registration payments and reminders is through a myVicRoads account. Here’s how you can set one up:

For access to other services online, please see below.

Transaction type Link
Vehicles & Registration
Drivers & Licensing
Other

Licence testing in metropolitan Melbourne and regional Victoria

Pre-drive health-screening checks for all occupants in the vehicle, appropriate cleaning or coverage of vehicles used in tests, increased hand hygiene protocols for all occupants in the vehicle and the use of appropriate personal protection equipment as stipulated by VicRoads for all vehicle occupants as requested. 

These tests will continue to be conducted at all Customer Service Centres and scheduled at the nearest CSC where possible.

For more information go to Safe Operating Procedure (SOP) (External link) for licence testing.

Is VicRoads still conducting drive tests? Will my drive/computer-based test go ahead?
Licence testing appointment bookings are available as normal.
I have an upcoming priority test on ‘undue hardship’ grounds. Will it go ahead?

Yes, although you may have received a text message advising your appointment has been suspended. You will be contacted to discuss your options and potentially scheduled at your closest VicRoads Customer Service Centre where possible.

No one should attend an appointment if they are unwell. If you feel unwell, get tested and stay at home until you get your results.

Can I use my own car for a hardship or compassionate drive test?
Yes. This is part of the new Safe Operating Procedure (SOP) (External link) for drive tests and compassionate drive tests. 
Are Customer Service Centres open?

Our Customer Service Centres are open. We strongly encourage our customers not to visit in person unless the matter is urgent and cannot be done online or over the phone. Our Licence Testing Centres are closed while licence testing is suspended.

If you do visit, you should attend your closest VicRoads Customer Service Centre (External link) wherever possible. We have implemented additional safety measures, including recording customer details for contact tracing at all Customer Service Centres. For more information go to Safe Operating Procedure (SOP) (External link).

Our Contact Centre and digital channels continue to operate us usual. Approximately 80% of VicRoads Contact Centre staff are working remotely.

No one should leave their home if they are unwell. If you feel unwell, even with the mildest of symptoms, get tested and stay at home until you receive your results.  

I’ve got a pre-booked appointment (which is NOT a licence test) at VicRoads. Can I still attend?

Yes. You can attend for a pre-booked appointment. You will be contacted if your appointment can no longer go ahead eg, licence testing. You may wish to revisit the purpose of the appointment, if it can be done online, it should be done online.

This may not be at your closest Customer Service Centre due to location of services provided.

We recommend carrying evidence of your pre-booked appointment. 

What happens if my overseas licence is about to expire?

Overseas licence holders can continue to drive on their overseas licence, provided it is current and they have not already been unsuccessful on a drive test. Please visit the Overseas drivers webpage and use the online tool to work out by when they’ll need to convert their overseas licence to a Victorian licence.

How is VicRoads taking action to reduce the number of people moving around Melbourne during current restrictions?
We’ve increased the number of high volume transactions available online (External link) and over the phone and we’ve been promoting this to our customers through our channels. This includes vehicle and registration transactions, licence renewals using your current photo and accepting concession documents online. 
 

Our Customer Service Centres are open, as they provide an essential service to the community. Seventy-five per cent of transactions can be completed online – so we're encouraging anyone who can complete their transaction to take advantage of these services. You can also call 13 11 71 to speak with someone about your transaction.

We're confident we can help you to complete your transaction online or over the phone.

Due to COVID-19 distancing rules we are restricted to the number of people in our centres at one time. If you are attending for an appointment we ask you to attend the office no more than five minutes prior to your appointment time, enter the office with your driving instructor only and respectfully request all other family members remain outside if possible to assist with customer flow. If you are attending for an over the counter transaction we urge you to go online.

We have implemented additional safety measures, including obtaining customer details for contact tracing at all our metropolitan Customer Service Centres. For more information go to Safety operating procedures for licence testing.

Please do not attend one of our Customer Service Centres if you are unwell. Stay home and get tested.

Pay for your registration or licence renewal online or over the phone.

Medical Review driving tests

Medical review driving tests have resumed, however all drive testing has been affected by postponements. Based on a case-by-case assessment of road safety risk, you may be provided with a ‘conditional licence’ with restrictions, while you are waiting for your on-road assessment.

If you have previously been issued with a conditional licence with restrictions, these conditions are only temporary and will remain until you undertake and pass your driving test. 

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions. You can only legally drive if you comply with the conditions. 

Examples of conditional licence restrictions include: 

  • a driving radius from home (e.g. can only drive 10km radius from home)
  • no freeway driving
  • no night driving. 

What is undue hardship?

Does holding a conditional driver licence cause you or your immediate family to endure undue hardship? If so, you may be eligible to apply to VicRoads Medical Review to undertake a driving test, or submit a request to make minor changes to your conditional driver licence (e.g. from ‘can only drive 10km radius from home’ to ‘can only drive 15km radius from home’), until such time as a driving test can be completed and passed. 

You may be considered to experience undue hardship if any of the following apply: 

  1. You are the main or sole provider for the family and having an unconditional driver licence or a change to your current conditional driver licence (e.g. make a change from 'can only drive 10km radius from home' to 'can only drive 15km radius from home') would support your ability to maintain employment and/or financial requirements and commitments; or you’re a new job-seeker, and this would assist in your ability to enter employment.
  2. You require an unconditional driver licence or a change to your current conditional driver licence to take your spouse or children or sibling/s to and from work, education or to access essential services (e.g. medical appointments or shopping for food) – if necessary.
  3. You require an unconditional driver licence or a change to your current conditional driver licence because taking public transport or a taxi would pose a significant risk to you due to a medical condition which makes you more vulnerable to contracting coronavirus (COVID-19) (e.g. respiratory conditions, asthma, cardiovascular).
  4. You, or your dependant(s), are affected family member(s) in a family violence situation and having an unconditional driver licence or a change to your current conditional driver licence would assist you to seek appropriate refuge and support.
  5. Priority licence testing may be available for persons working in essential services that support the coronavirus (COVID-19) response (e.g. working in health or food supply chains). These requests will also be considered on a case by case basis.

How do I apply?

To submit a request for approval: 

Email: 
Don't forget to include 'Medical Review Test – hardship application' in the subject line of your email.
Fax:
(03) 9854 2307
Mail: 
PO BOX 2504,
KEW 3101 (please allow up to two weeks for delivery)
 
Medical Review will review your request and contact you to discuss your request in detail. 

Occupational Therapy Driving Assessments

Based on a case-by-case assessment of road safety risk, you may be provided with a ‘conditional licence’ with restrictions, while you are waiting for your on-road assessment.

If you have previously been issued with a 'conditional licence' with restrictions, these conditions are only temporary and will remain until you undertake and pass your occupational therapy driving assessment.

What is a conditional driver licence?

This is when specific conditions or restrictions are added to your driver licence. This means, for your safety and the safety of other road users, you will need to make sure you follow these licence conditions. You can only legally drive if you comply with the conditions.

Examples of conditional licence restrictions include: 

  • a driving radius from home (e.g. can only drive 10km radius from home)
  • no freeway driving
  • no night driving.

Short-term registration

Right now, short-term registration gives everyone the option to pay their vehicle registration at three or six-month registration periods, providing more flexibility while helping to relieve financial pressure.

Login to your myVicRoads account to update your registration.

Seasonal registration for heavy vehicles

Seasonal registration means you can nominate parts of the year your heavy vehicle is in use and only pay for the months it's being used. All heavy vehicles (vehicles with a GVM over 4.5 tonnes) can use seasonal registration.

Seasonal periods

The registration cycle is a 12-month period which begins on the date of the application to register a vehicle and ends at midnight on the same date the following year.

The minimum duration you can nominate is three months and the maximum is nine months. 

You can only register your vehicle for one or two seasonal periods within a single registration cycle, as long as the combined total doesn’t exceed nine months. For example, you might nominate the first seasonal period for four months and the second seasonal period for five months. 

Who can apply?

Vehicles with a gross vehicle mass (GVM) of greater than 4.5 tonnes are eligible to apply. This may include tour bus operators, heavy trailers, tow trucks etc.

Learn more about heavy vehicles and heavy vehicle licence categories

How do I apply? 

To apply for seasonal registration, you'll need to: 

Visit Seasonal registration for heavy vehicles for more information.

Information for our Accredited Providers and Industry Partner

For more information on COVIDSafe plans and FAQs go to VicRoads Industry Partner Coronavirus (COVID-19) update.

Learn more

Customers impacted by family violence

For customers who have been impacted by family violence, see Assistance for people impacted by family violence.

Important contact information

If you are a customer currently engaged in a Medical Review case, the Alcohol Interlock Program or Behaviour Change Programs and want to know more about how the current situation may be impacting you, please contact:

Medical Review

03 8391 3217
[email protected]

Alcohol Interlock Program

1300 723 790
[email protected]

Behaviour Change Program

1300 723 790
[email protected]

Safe Driving Program

1300 723 790
[email protected]

Translated resources

For COVID-19 translated information for people from culturally and linguistically diverse backgrounds visit Translated resources - coronavirus (COVID-19) (External link) 

More information

For all the latest information and advice, please visit The Department of Health and Human Services (External link).

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