Coronavirus information

Caring for our people and our customers

As an essential Government Service, VicRoads remain committed to serving the Victorian community in the interest of safer drivers, safer vehicles and safer roads.

Every day we continue to support more than 4.8m licensed drivers and 5.6m registered vehicle owners across Victoria in addition to Industry through our frontline and specialised back office support staff across a geographically spread and multi-channel (phone, face to face and online) operations.

Our people and our customers are important to us, and we are implementing all the necessary hygiene and commercial cleaning procedures to ensure you can interact with us with confidence.

During this challenging time, we ask you to adhere to the following customer expectations – in support of our people who are helping to keep you safe on our roads.

1. Only visit us for critical face to face transactions – check out our online service offering
2. Please be considerate of our people and others if you are unwell – please delay your visit to us
3. Practice good hygiene in our centres and in your interactions with us
4. Respect our people and their physical space
5. Respect each other and look out for the less able
6. Be kind, calm and courteous – we are here to help! 
7. Be aware that our people are supported in their right to refuse to serve. 

Based on the latest medical advice, we are suspending light vehicle drive tests and all computer-based license testing as of Wednesday 25 March.  We are doing this to protect the health and well-being of our staff and customers in this unprecedented time. 

We are contacting each customer individually to inform them of these changes. 

Medical review drive tests

We have also suspended all medical review related drive test assessments. 

This suspension will be reviewed monthly, however we will continue to be guided by the latest medical advice which means the suspension may be extended. 

Heavy vehicle and motorcycle tests

Heavy vehicle and motorcycle testing will continue as normal to ensure we keep industry moving in this unprecedented time.  

What if I already have an existing appointment?

All booked appointments will be honoured, at a time when drive test appointments become available.We are working through a process to enable drive tests to be carried out in exceptional circumstances, and we’ll have more to say about that in coming days.  

Interstate and overseas licence conversions

We are adhering to social distancing requirements at our centres with a ‘closed counter’ between each operating counter, so you can safely attend a Customer Service Centre for your registration and licensing needs. 

Pay for your registration or licence renewal online or over the phone:

• You can pay for your registration online or by calling 1300 086 314. Go to Renew your registration to learn more.
• If you don’t need a new photo, you can pay for your licence with BPAY or by calling 1300 557 853. Go to How to renew your licence to learn more.

If you are required to undertake a medical review driving assessment, we may defer your practical assessment for a minimum period of 3 months and give you a 'conditional licence' with restrictions, while waiting for your on-road assessment. This will be based on a case-by-case road assessment of your road safety risk profile.

What are the licence restrictions? 

Examples of conditional licence restrictions include: 

• a driving radius from home
• no freeway driving
• no night driving.

Requests for medical reports

We have deferred all requests for medical reports for a minimum period of 3 months (maximum 6 months).

Occupational Therapy Driving Assessments

Where customers are required to undertake an occupational therapy driving assessment, we may defer their assessment for a minimum period of 3 months and provide them a 'conditional licence' with restrictions, while waiting for their on-road assessment. 

This will be based on a case-by-case road assessment of their road safety risk profile.

What are the licence restrictions? 

Examples of conditional licence restrictions include: 

• a driving radius from home
• no freeway driving
• no night driving.