Coronavirus information

We're still open for business.

At VicRoads, the health and safety of our staff, customers, and the wider-community remain our highest priority. We are open for business but understand some customers may not wish, or need, to visit our Customer Service Centres. That’s why we’ve set-up this dedicated page as a one-stop shop of all the registration and licensing transactions that you can do online.

What can I do online?

Open a myVicRoads account

The quickest and easiest way to view your vehicle information, update your registration period, change your personal details and manage registration payments and reminders is through a myVicRoads account. Here’s how you can set one up:

For access to other services online, please see below.

Transaction type Link
Vehicles & Registration
Drivers & Licensing

*You can only renew your licence online if the photo we have of you in our records is current. Visit renew your licence or permit for more.

Caring for our people and our customers

As an essential Government Service, VicRoads remain committed to serving the Victorian community in the interest of safer drivers, safer vehicles and safer roads.

Every day we continue to support more than 4.8m licensed drivers and 5.6m registered vehicle owners across Victoria in addition to Industry through our frontline and specialised back office support staff across a geographically spread and multi-channel (phone, face to face and online) operations.

Our people and our customers are important to us, and we are implementing all the necessary hygiene and commercial cleaning procedures to ensure you can interact with us with confidence.

During this challenging time, we ask you to adhere to the following customer expectations – in support of our people who are helping to keep you safe on our roads.
  1. Only visit us for critical face to face transactions – check out our online service offering
  2. Please be considerate of our people and others if you are unwell – please delay your visit to us
  3. Practice good hygiene in our centres and in your interactions with us
  4. Respect our people and their physical space
  5. Respect each other and look out for the less able
  6. Be kind, calm and courteous – we are here to help! 
  7. Be aware that our people are supported in their right to refuse to serve. 

Based on the latest medical advice, we are suspending light vehicle drive tests and all computer-based license testing as of Wednesday 25 March.  We are doing this to protect the health and well-being of our staff and customers in this unprecedented time. 

We are contacting each customer individually to inform them of these changes. 

Medical review drive tests

We have also suspended all medical review related drive test assessments. 

This suspension will be reviewed monthly, however we will continue to be guided by the latest medical advice which means the suspension may be extended. 

Heavy vehicle and motorcycle tests

Heavy vehicle and motorcycle testing will continue as normal to ensure we keep industry moving in this unprecedented time.  

What if I already have an existing appointment?

All booked appointments will be honoured, at a time when drive test appointments become available.We are working through a process to enable drive tests to be carried out in exceptional circumstances, and we’ll have more to say about that in coming days.  

Interstate and overseas licence conversions
If you are an interstate or overseas licence holder, you can continue to drive on your licence. The period for compliance to convert to a Victorian licence has been extended and we will provide more details to customers in due course.

We are adhering to social distancing requirements at our centres with a ‘closed counter’ between each operating counter, so you can safely attend a Customer Service Centre for your registration and licensing needs. 

Pay for your registration or licence renewal online or over the phone:

If you are required to undertake a medical review driving assessment, we may defer your practical assessment for a minimum period of 3 months and give you a 'conditional licence' with restrictions, while waiting for your on-road assessment. This will be based on a case-by-case road assessment of your road safety risk profile.

What are the licence restrictions? 

Examples of conditional licence restrictions include: 

  • a driving radius from home
  • no freeway driving
  • no night driving.
Requests for medical reports

We have deferred all requests for medical reports for a minimum period of 3 months (maximum 6 months).

Occupational Therapy Driving Assessments

Where customers are required to undertake an occupational therapy driving assessment, we may defer their assessment for a minimum period of 3 months and provide them a 'conditional licence' with restrictions, while waiting for their on-road assessment. 

This will be based on a case-by-case road assessment of their road safety risk profile.

What are the licence restrictions? 

Examples of conditional licence restrictions include: 

  • a driving radius from home
  • no freeway driving
  • no night driving.

Important contact information

If you are a customer currently engaged in a Medical Review case, the Alcohol Interlock Program or Behaviour Change Programs and want to know more about how the current situation may be impacting you, please contact:

Medical Review

(03) 8391 3217
[email protected]

Alcohol Interlock Program

1300 723 790 
[email protected]

Behaviour Change Program

1300 723 790 
[email protected]

Safe Driving Program

1300 723 790 
[email protected]

More information

For all the latest information and advice, please visit The Department of Health and Human Services.

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