What is the DVS?
The Document Verification Service (DVS) is a national online system, operated via the Commonwealth Department of Home Affairs. It is a secure system that operates 24/7.
The DVS is used by both private and public sector organisations, such as banks and Government departments, to confirm the details of identity documents by matching records held by the government authority issuers such as VicRoads. For example, DVS is used by some banks to verify identity documents such as passports and/or driver licences.
What kind of organisations access the DVS?
Some of the largest users of DVS are state and federal agencies. Any business can opt into DVS, including banks, mortgage providers, credit agencies, phone companies, post-pay companies and identity verification services. For example, government agencies such as the Australian Tax Office, myGov and Services Australia also rely on DVS to assist with verifying customers.
What is a DVS check?
The DVS is an online service used by private and public sector organisations to check the validity of proof of identity documents against the issuing agency.
A VicRoads customer may be asked to provide their driver licence/permit to a third party to prove their identity. This is checked by the third party through the DVS.
Who can access the DVS?
Access to the DVS is available only to authorised Government and business users.
When will my card number be used as part of a DVS check?
The card number and licence number of all Victorian licence and learner permit holders impacted by the Optus data breach have been shared with Federal agencies to provide an additional layer of protection.
Both numbers on the licence/learner permit are required for these customers to pass a Document Verification Service (DVS) check.
My details have not been released by Optus. Do I need to provide a card number as part of a DVS check?
A two-step verification process is in place only for customers impacted by the Optus data breach. All other licence or permit holders are not yet required to enter a card number. We are working with DVS users to introduce this functionality. No date for this broader rollout has yet been set.
Is there anything I need to do to get my card number into the DVS system?
No.
I have been asked to provide my card number as part a DVS identity check. Do I need to supply it to complete the transaction?
Only Victorians who have been impacted by the Optus data breach will need to provide their card number as part of a DVS check. All other Victorians with a licence or permit are not yet required to enter their card number. We are working with DVS users to introduce this functionality. No date for this broader rollout has yet been set. Please work with your financial institution to successfully complete your request.