Booking fee refund

Booking fee refunds are available for licence test appointments scheduled between 25 March and 7 October 2020.

Am I eligible for this refund?

The Victorian Government has waived licence test appointment booking fees from 25 March 2020 to 7 October 2020. If you paid for an appointment that was scheduled during or after this time period, you’ll be eligible to claim a refund on the booking fee of $19.

Please do not call us to claim your refund. We have contacted all eligible customers directly, however if you missed our message please use the claim process below.

Appointments eligible for a booking fee refund are:

  • Road Knowledge Test (Learner Test)
  • Hazard Perception Test
  • Drive Tests.

How to claim your refund

Please do not call us to claim your refund.

Claim your refund

Claim your booking fee refund online by providing details of your licence test appointment(s) through a claims process. 

To claim your refund online (External link), you'll need to provide:

  • Your personal details and
  • Details of your appointment(s) for us confirm to your eligibility for refund.

Your claim will be assessed within 2-3 business days, and if approved a cheque will be sent to your address within 4 weeks.

Which customers are eligible for the refund?

As part of our service recovery and resumption of services in metropolitan Melbourne, the Victorian Government will waive the $19 appointment fee as a good will gesture for anyone that has been impacted with the suspension of key services.

The Victorian Government has waived licence test appointment booking fees from 25 March 2020 to 7 October 2020. If you paid for an appointment that was scheduled during or after this time period, you’ll be eligible to claim a refund on the booking fee of $19.

How will VicRoads contact me to let me know I’m eligible for the refund? 

VicRoads contacted all customers eligible for an appointment fee refund directly by email or SMS between 23 November and 11 December.

If you believe you're eligible for a licence test booking refund and you didn't receive an email or SMS from VicRoads, simply submit the refund form for eligibility assessment.

When can I claim the refund? 

You’ll be able to claim the booking fee refund of $19 online (External link) from 19 November 2020. 

What fees are refundable?

When you booked your licence test, you would have paid for the licence test and also a $19 booking fee. Only the $19 booking fee has been waived between 25 March 2020 and 7 October 2020, so only the booking fee is refundable for each appointment scheduled during this period.

What appointment types are eligible for the booking fee refund?

Appointments eligible for a booking fee refund are:

  • Road Knowledge Test (Leaner Test)
  • Hazard Perception Test
  • Drive Tests.
What do I need to claim the refund?
To claim your refund, you'll need to provide:
  • Your personal details and
  • Details of your appointment(s) for us confirm your eligibility for refund.

Simply submit the online (External link) form to start the claims process.

My friend/parents booked my test, how do they claim the refund? 
Because your appointments were booked in your name, only you can claim a refund for eligible licence test booking fees.
 
If your friend or parents booked the test for you, simply organise with them after you’ve received the refund to give their money back.
How long does it take to get the refund? 
Your claim will be assessed within 2-3 business days, and if approved a cheque will be sent to your address within 4 weeks. 
Where can I find information about booking and test fees? 
Go to Licence fees for more information about licence, appointment and booking fees.
 

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