Why did you stop licence testing?
We suspended driver testing, including light vehicle drive tests, computer-based license tests and medical reviews from 25 March and again for customers that live within metropolitan Melbourne and Mitchell Shire. From 11.59pm on Wednesday 8 July, Stage 3 Stay at Home restrictions were reinstated across metropolitan Melbourne and Mitchell Shire.
We’ve done this to help limit the spread of coronavirus and to keep our customers and staff safe.
This suspension is in place until the Victorian Chief Health Officer informs us it is safe to resume for all Victorian customers
Is it safe to resume licence testing now?
Yes, the Victorian Chief Health Officer has determined that it is safe for us to resume drive testing for customers in non-restricted areas only.
What safety measures will be in place for those getting tested and VicRoads staff?
To protect the health and wellbeing of all customers and staff, strict hygiene protocols will be in place in both drive test vehicles and at our Customer Service Centres.
Pre-drive health-screening checks for all occupants in the vehicle, appropriate cleaning or coverage of vehicles used in tests, increased hand hygiene protocols for all occupants in the vehicle and the use of appropriate personal protection equipment as stipulated by VicRoads for all vehicle occupants as requested.
No one should be participating in a drive test if they are unwell.
Increased cleaning will be introduced for all computer-based tests. Computer terminals are positioned 1.5m apart and applicants will be asked to use hand sanitizer before taking part.
Additional safety measures, including temperature checks and recording customer details for contact tracing at all our metropolitan Customer Service Centres.
Can I use my own car for a drive test?
Yes. If you are using your own vehicle you will need to ensure that the area where the licence testing officer will sit has been cleaned and disinfected.You will need to clean and disinfect high-touch surfaces such as steering wheels, door handles and seatbelts. This will need to be done by you during your appointment timeslot.
We reserve the right to refuse a drive test if the car is not clean.
Can I have a drive instructor or interpreter in the vehicle during a test?
The Victorian Chief Health Officer has advised that rear seat passengers should be avoided where practicable, but a third person can be present if needed (for example, the instructor or a translator).
It will be up to the applicant to decide whether they choose to have an instructor or interpreter present where needed.
Instructors and interpreters will be able to participate in drive testing, as long as they follow the strict health and safety protocols required for all people participating in drive testing. For more information on how to book a translator for your test, go to Using an interpreter or translator.
Where will testing be held?
Tests will resume at all VicRoads Customer Service Centres that deliver licence tests. In addition, we'll open six new temporary licence testing centres. Temporary site locations will be announced in coming weeks.
Can I do my exemption test at a local VicRoads instead of going to Werribee, Deer Park, Mooroolbark or Pakenham?
Yes, existing appointment holders and undue hardship applicants will now be offered to attend their local VicRoads office and bring their own/instructor vehicle for the test. The appointments will be conducted to the same guidelines as the Return to Service appointments.
What happens if I fail my test? Does that mean I’ll go at the back of the queue?
Any customer who fails a test will be able to re-book a test within three to four weeks.
What if I'm unwell on the day of my appointment?
If you are unwell and unable to sit your appointment, contact us on 1300 554 857. You will not be charged a transfer fee.
I don’t want to reschedule my previously postponed appointment – can I get a refund instead?
If you chose to cancel your appointment from 25 March, you’re eligible for a refund.
You will however you’ll lose your place in the queue when appointments are being re-booked. When new appointments are available again, you will have to re-book and pay the appropriate appointment fees.
If you chose to have your appointment re-booked, your original payment will be carried over to your new appointment.
What happens if I miss the phone call about my appointment?
If we've been unable to contact you by telephone, a VicRoads staff member will attempt to call you again. Please note, a call from us might show as an 'unknown' or 'private number.'
Will VicRoads continue to deliver drive tests under the exceptional circumstances policy?
Yes, drive tests will still be available for people who meet the undue hardship criteria. Find out if you’re eligible to apply here.
Will more Licence Testing Officers be hired to get through all the appointments?
We are currently recruiting and training additional staff to conduct drive tests and process as many tests as quickly as possible.
Are the VicRoads Customer Service Centres open?
Yes, our Customer Service Centres have remained open during restrictions as they provide an essential service to the community.
At this time we are asking customers not to attend a Customer Service Centre unless their matter is urgent. A number of our transactions can be completed online, so we’re encouraging anyone who can complete their transaction online to take advantage of these services.
Go to online services for more.
Where can I get more information?
You can download a copy of the Fact sheet for drivers [PDF Kb 772]