What is the fee waiver?
As part of our service recovery and resumption of services in metro Melbourne, the Victorian Government will waive the $19 appointment fee as a good will gesture for anyone that has been impacted with the suspension of key services.
This will mean all customers that have already taken, are due to take, or are waiting to take, a learners, hazard perception and practical drive test, during the period of 25-March 2020 – 5 April 2021 will be eligible to have their appointment fees waived or refunded. We will contact all customers who are eligible for an appointment fee refund. Please do not call us for your refund.
What if I urgently need to sit my test for work or other reasons?
If you would experience undue hardship as a result of not sitting a licence test, you may be eligible to apply to VicRoads to undertake a light vehicle drive or computer-based test. Find out if you’re eligible for a hardship and special circumstances appointment.
I have an upcoming priority test on ‘undue hardship’ grounds. Will it go ahead?
Yes. Your upcoming appointment will go ahead at the scheduled date and time. Appointments will be scheduled at the customer’s closest VicRoads Customer Service Centre where possible. No one should attend an appointment if they are unwell. If you feel unwell, get tested (External link) and stay at home until you get your results.
When will all the new testing sites be open and where are they located?
VicRoads has increased testing sites and staff numbers to tackle the backlog and help as many customers get their licences as quickly, safely and efficiently as possible.
Three additional testing sites will open in early November: South Morang, Coolaroo and Ringwood.
New sites in Richmond and Mulgrave are now open exclusively for computer testing. Two more Licence Testing Centres will open later in November at Essendon Fields and Cranbourne.
Six more temporary testing sites will open in early 2021 to further tackle the backlog and ensure testing can be carried out safely.
An additional 190 licence testing officers have been hired to support the delivery of licence testing across all sites, and a further 180 licence testing officers will be employed to support the expansion, taking the total number of new staff to more than 380.
What safety measures will be in place for those getting tested and VicRoads staff?
To protect the health and wellbeing of all customers and staff, strict hygiene protocols will be in place in both drive test vehicles and at our Customer Service Centres.
Pre-drive health-screening checks for all occupants in the vehicle, appropriate cleaning or coverage of vehicles used in tests, increased hand hygiene protocols for all occupants in the vehicle and the use of appropriate personal protection equipment as stipulated by VicRoads for all vehicle occupants as requested.
No one should be participating in a drive test if they are unwell.
Increased cleaning will be introduced for all computer-based tests. Computer terminals are positioned 1.5m apart and applicants will be asked to use hand sanitizer before taking part.
Additional safety measures, including temperature checks and recording customer details for contact tracing at all our metropolitan Customer Service Centres.
Will VicRoads provide me with a face mask if I don’t have one?
No. All customers are expected to bring their own face mask when visiting a Customer Service Centre.
Can I use my own car for a drive test?
Yes. If you are using your own vehicle you will need to ensure that the area where the licence testing officer will sit has been cleaned and disinfected.You will need to clean and disinfect high-touch surfaces such as steering wheels, door handles and seatbelts. This will need to be done by you during your appointment timeslot.
We reserve the right to refuse a drive test if the car is not clean.
Can I have a drive instructor or interpreter in the vehicle during a test?
The Victorian Chief Health Officer has advised that rear seat passengers should be avoided where practicable, but a third person can be present if needed (for example, the instructor or a translator).
It will be up to the applicant to decide whether they choose to have an instructor or interpreter present where needed.
Instructors and interpreters will be able to participate in drive testing, as long as they follow the strict health and safety protocols required for all people participating in drive testing. For more information on how to book a translator for your test, go to Using an interpreter or translator.
Where will testing be held?
Tests will resume at all regional VicRoads Customer Service Centres that deliver licence tests.
What happens if I fail my test? Does that mean I’ll go at the back of the queue?
Any customer who fails a test will be able to re-book a test within three to four weeks.
What if I'm unwell on the day of my appointment?
If you are unwell and unable to sit your appointment, contact us on 13 11 71. You will not be charged a transfer fee.
Will more Licence Testing Officers be hired to get through all the appointments?
We are currently recruiting and training additional staff to conduct drive tests and process as many tests as quickly as possible.
Are the VicRoads Customer Service Centres open?
Yes, our Customer Service Centres have remained open during restrictions as they provide an essential service to the community.
At this time we are asking customers not to attend a Customer Service Centre unless their matter is urgent. A number of our transactions can be completed online, so we’re encouraging anyone who can complete their transaction online to take advantage of these services.
Go to online services for more.