Safety around schools

The Northern Grampians Shire Pilot will investigate a more sustainable School Crossing Supervisor Program with local and State Government partners. Find information on how crossing supervisors can help with the safe and efficient operation of children's crossings.

School Crossing Supervisors 

VicRoads and the Victorian Government are committed to ensuring the safety of all our road users – especially children.

School crossing supervisors play an important role to the community by providing reassurance of safety around schools. 

In addition to assisting children and adults to cross the road, supervisors also provide guidance and care by ensuring everyone follows the road rules.

Supervisors are valued for their role in road safety, but they are also respected as community safety monitors and as trusted  people in society.
The supervisors’ bright uniforms are a symbol of authority and a visual resource to make drivers more aware of road safety around schools.

School Crossing Supervisor Program  

For the past 40 years, VicRoads has been working with local government authorities to provide a safe journey to and from school with the School Crossing Supervisor program.

The program was established to provide councils with financial assistance to help them deliver these important safety services to the community.

Figures show that from 2003 to 2012, there has been a 30 per cent reduction in the number of casualty crashes around schools during school travel times. 

Each year, councils are invited to apply for crossing supervisor funding, with all crossings that meet the eligibility criteria receiving a subsidy. There are currently 2,795 supervisors funded by the State Government under the School Crossing Supervisor Program across Victoria .

To improve the efficiency and delivery of the program, VicRoads is currently working with councils, schools and other State Government partners to review the school crossing system, and trialling alternative safety treatments around schools.

As part of this state-wide review, VicRoads will look into new and sustainable  models which have successfully been implemented interstate and overseas.

A pilot in Northern Grampians Shire region is testing a range of road treatments around five local schools, including high visibility signage, coloured line-marking, and on-road messaging.

Community feedback has indicated a positive response to the safety treatments so far, and provided valuable insight into improvements to be considered as part of the state-wide review.

By carrying out research activities and seeking the views of the community, we can develop a solution which will ensure safety levels around school remain, whilst adding less strain onto the community and government.

The safety of children around schools is everyone’s responsibility.  

Together, we can continue to keep our school roads safe. 

This booklet outlines the procedures and regulations relevant to children's crossing supervisors. Each supervisor should be given a copy of the booklet and asked to become familiar with its contents. 

Note: you can print as a double sided document (please select 'flip on short edge' in print properties) and cut the document along the trim lines to create an A6 booklet. 

Hand out the instruction booklets and provide the contact phone numbers for children’s crossing supervisors to record inside the front cover.

Discuss the points mentioned in the video and detailed in the Instructions booklet. Use the following as a guide for discussion (30-60mins). The numbers in brackets indicate the appropriate pages in the instructions booklet.

Responsibility of the position

  • Introduction (p 4) 
  • Being on time 
  • Hours of work (p 5) 
  • Safety of all pedestrians 
  • Being reliable 
  • Inability to attend for duty (p 5) 
  • Drugs and alcohol (p 5) 
  • What to do if signals fail on the crossing (p 14)
These resources can be used in conjunction with on site practical training.

Monitoring supervisors

Municipalities are the employers of Children's Crossing supervisors and as such should monitor the performance of Children's Crossing supervisors to ensure they adequately carry out their duties.

Guidelines for trainers of children's crossing supervisors

We have developed guidelines to help children's crossing supervisors in the safe and efficient operation of children's crossings, pedestrian lights and signalised intersections. The training session should run approximately 2-3 hours.

The guidelines will assist councils in the training of supervisors and ensure all the relevant sections of the instruction booklet are covered.

Part one - theory

Introduction (10-20 minutes)

A new Children’s Crossing supervisor needs to be made aware of the following:
  • hours of duty 
  • crossing type and location 
  • name and telephone number of municipal liaison officer 
  • supply and storage of uniform, stop sign, flags and instructions booklet. 

Procedures and regulations

Show the video Supervisors in Action (15-25 minutes)

The video can be used in its entirety or be paused between each of the four main segments:

1. Uniform and Equipment
2. Flagged School Crossing
3. Pedestrian Operated Crossing Signals
4. School Crossings Located at Intersections

At the end of each segment there are a number of still shots with words superimposed to help reinforce the main steps and to make a break before the next segment.

Help the trainee to understand how the examples in the video related to their own crossing type, location and needs. You could also:

  • consider allowing the trainee supervisor to borrow the video for follow up viewing.
  • rewind the video to recall discussed points above, as these may occur during the training session or in response to participants' questions. 

Using the instructions booklet

The Instructions booklet outlines the procedures and regulations relevant to Children’s Crossing supervisors. Each Children’s Crossing supervisor should be given a copy of the booklet and asked to become familiar with its contents.

Hand out the Instruction booklets and provide the contact phone numbers for Children’s Crossing supervisors to record inside the front cover.

Discuss the points mentioned in the video and detailed in the Instructions booklet. Use the following as a guide for discussion (30-60mins). The numbers in brackets indicate the appropriate pages in the Instructions booklet.

Responsibility of the position

  • Introduction (p 4) 
  • Being on time 
  • Hours of work (p 5) 
  • Safety of all pedestrians 
  • Being reliable 
  • Inability to attend for duty (p 5) 
  • Drugs and alcohol (p 5) 
  • What to do if signals fail on the crossing (p 14)

Education role

Supervisors play an important role in the education of children in relation to correct crossing procedure and behaviour. •Stop, Look, Listen and Think (SLLT) procedure. SLLT is the road safety message taught to children in schools. It is beneficial if Children’s Crossing supervisors reinforce this message. 
  • It is the supervisor’s responsibility to teach the children to follow correct procedure for the particular crossing. 
  • Children’s Crossing supervisors can visit the local schools to introduce themselves to the principal and talk to the children on how to use the Children’s Crossing correctly. 
  • Some children may not know what to do at the crossing and will need to be taught. All children will need to be reminded from time to time.
Younger children have behavioural limitations in traffic situations, as they:
  • are little and cannot be seen easily by drivers 
  • can not immediately tell where sounds are coming from 
  • may not take any notice of what is going on outside their immediate field of vision 
  • cannot reliably judge the speed of vehicles 
  • are unpredictable 
  • do not understand traffic laws.

Role modelling

The Children’s Crossing supervisors should remind all users of the crossing, including parents and older children, of the need to use the crossing correctly to set an example to younger children. People who avoid using the crossing should be reminded to use it to set a good example as well as for their own safety. 

Supervisor’s safety

While children’s safety is paramount the personal safety of the supervisors is also important.

Supervisors can keep safe by:
  • wearing the safety vest 
  • wearing non skid shoes 
  • using sunscreen (morning and afternoon) 
  • wearing the complete uniform 
  • being alert and prepared.

Children are responsible for their own safety

Although supervisors assist children across the road, it is beneficial to reinforce the following points so children will remember them in other traffic situations.

Children should:
  • get off bikes and skateboards before crossing 
  • use Stop, Look, Listen and Think procedure 
  • follow correct procedure for the crossing.

Bearing and attitude (p 4)

Supervisors are recognisable members of the community. It is important that they display correct bearing and attitude.

This means:

  • always wearing the complete, clean, tidy uniform 
  • getting to know children’s names 
  • developing rapport with children and regular adult crossing users 
  • always being on time.

Liaison people (p 15)

These people are available to assist supervisors if they have any concerns. It is important to get to know the people you will be working with.

These people may be:

  • municipal liaison officer 
  • school staff 
  • police 
  • parents.

Uniform & equipment

Children’s crossing supervisors are easily identified by the uniform they wear. Children’s crossing supervisors should make sure they:

  • choose uniform that is appropriate for the weather (p 6) 
  • keep their uniform clean and in good repair 
  • have all their equipment ready - whistle, notebook, flags,stop sign and instructions booklet 
  • switch on speed restriction signs where applicable.

Correct procedure for children’s crossing supervisors at various types of crossings

It is crucial that children’s crossing supervisors use the correct procedure for their crossing at all times.

When on duty, the Children’s Crossing supervisor will follow procedures outlined in the instructions booklet detailed on the pages below.

  • Procedures at supervised crossings (as a supervisor (p 8), basic procedures (p 9) 
  • Supervision procedures at Children’s Crossings (p 10) 
  • Supervision procedures at Children’s Crossings on divided roads (p 11) 
  • Supervision at pedestrian lights (p 12) 
  • Supervision at pedestrians lights on a divided road (p 13) 
  • Supervision at pedestrian (zebra) crossings (p 14) 
  • Supervision at intersections controlled by traffic signals (p 15)

Accident and reporting procedure

  • Do not leave the crossing unattended 
  • Ask someone to phone the appropriate authorities (eg. police, ambulance) 
  • Take down details of registration, car ,driver and give to municipal liaison officer to follow up 
  • Accidents (p 17) 
  • Offences occurring (p 16) 
  • Protection from liability (p 17)

Traffic regulations

Stress road laws pertaining to crossings: 
  • regulations in relation to Children’s Crossings (p 17) 
  • legal definitions (Children’s Crossing, marked foot crossing, pedestrian crossing, pedestrian crossing sign, road) (p 18) 
  • duties of pedestrians (p 19) 
  • additional rules for bike riders (p 24) 
  • duties of drivers at Crossings (p 24) 
  • parking vehicles at Children’s Crossings (p 26) 
  • conclusion (p 27)

Additional operational points

You should also address these points if they apply to your particular locality:


Decide on a procedure to suit the individual slip lane and teach this to the supervisor involved.

Covers on pedestrian push buttons

Some municipalities have covers on pedestrian push buttons to stop other pedestrians from operating the crossing while the supervisor is on duty. Demonstrate how the supervisor fits the covers.

Lines for children to stand behind on footpaths

You will notice in the video that on Marie’s crossing there is a white line for children to stand behind when waiting on the footpath. If these exist in your area, make sure the children’s crossing supervisor is aware of them.

Part two - on site training

Arrange for the new supervisor to spend up to two days on site, with an experienced supervisor who follows correct procedure and operates a similar type of crossing to the one the new supervisor will be working on. The new supervisor should observe the experienced supervisor at work and,if appropriate, have a turn at supervising the crossing, while being observed by the experienced supervisor.

The trainer should then take the supervisor to his/her site and practise correct crossing procedure.

  1. Discuss particular features of the crossing and surrounding area.
  2. Practice operating the crossing under the supervision of the trainer.

Particular emphasis should be given to developing the supervisor’s skills in monitoring, reading and managing the traffic ie. judging when to stop it- (considering weather conditions, type of vehicle,  density of traffic, and stopping distances).

If the trainer is satisfied that the new supervisor is capable of understanding and following the correct procedure, the new supervisor is ready to start independent work on the crossing.

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