How do I get access to RAPP?
If you are looking to submit a Working Within the Road Reserve (WWRR) permit application, please complete the registration form [PDF 285 Kb] and follow the instructions to set up your account.
Please note that only accredited traffic management companies can apply for an MoA permit, to work on a DoT declared road. Access to RAPP is organised as part of the Accreditation process and an individual in each organisation has the ability to create accounts for staff members. Please contact the area within your organisation who manages Accreditation to set up your account or visit the Accreditation program webpage to find out more about how to apply for Accreditation. If you are unsure if your traffic management company has a RAPP account, please email [email protected].
I have submitted the RAPP registration form, how long does it take to get an account?
It will take at least 48 business hours to process your registration request and receive access to RAPP.
I have access to RAPP but I can’t log in
- Check that you are using the correct email address and password. The password must consist of letters, numbers and special characters.
- If still unsuccessful, click ‘Forgot your password?’ located on the sign in window and follow the instructions.
- If step 1 and 2 does not resolve the issue, send an email to [email protected] requesting assistance.
What is the difference between a staff and administration RAPP account?
Both staff and administration users can submit a WWRR or MoA permit application (depending on the type of company). A traffic controller role can only TM on / off. However, an administration user can also create accounts for other members of their company and give them access to the portal as well as give administration status to other staff members. There is no limit to the number of administration accounts a company can have within RAPP.
How do I change an existing account status from staff to admin?
Any RAPP account can be changed from staff to administration (or vice versa) following the below steps while using an existing administration account:
- Navigate to the ‘Manage Access’ page.
- Click on the ‘Actions’ button and select ‘Manage Role’ for the user that you want to change.
- Scroll to the bottom of the window and select a Partner Contact Role (either admin or staff) then click Submit.
More information is available under ‘How to manage your individual account‘ on the training materials webpage.
How do I give other members of my company access to RAPP?
Only users with administration access can create user accounts in RAPP. Those with administration access will see a button located on the top right of the screen called ‘Manage Access’ when they log into RAPP.
New user accounts in RAPP are created by following the below steps:
- Click on ‘Parent Account’ (located top right of the screen) and select the ‘Create’ button, located towards the bottom on the page.
- Enter the relevant details for the new user then click Submit.
- Then navigate to the ‘Manage Access’ page.
- Click on the ‘Actions’ button and select ‘Manage Role’ for the new user that was created.
- Scroll to the bottom of the window and select a Partner Contact Role (either admin, staff or traffic controller) then click Submit (refer to the FAQ question ‘What is the difference between the Staff and Admin role’ for more details).
- Then click on the Actions button and select ‘Send Invitation’. The invitation email will be sent once a message appears “The workflow has been initiated.”. The user should receive the invitation email within the next five minutes.
More information is available under ‘How to manage your administration account’ on the training materials webpage.
How do I remove an existing RAPP user?
Only users with administration access can deactivate accounts associated with their company by following the below steps:
- Navigate to the ‘Parent Account’ page (located top right) and scroll to the bottom of the page.
- Locate the user within the Contacts table and select ‘Deactivate’ from the ‘Actions’ button.
- Click Deactivate.
More information is available under ‘How to manage your administration account’ on the training materials webpage.
What is the difference between the profile page and parent account page in RAPP?
The profile page contains information about the user and their individual account. The account holder has the ability to change any stored information on this page.
The parent account page contains information related to the company and the details on this page cannot be changed. This page will also outline all the company staff that have access to the portal.
My company has updated our details, how do I advise DoT of these changes?
Company details within portal can only be updated by DoT. Please send an email to [email protected] if updates to company details are required.