What happens if you don't pay?

Find out what happens if you use a toll road without a valid account or pass.

If you travel on a toll road without a valid account or pass (this includes if your account is suspended), the relevant toll road operator will start the toll recovery process. 

Remember, you can buy a pass before or up to 3 days after you travel.

Quick Note: If you recently travelled on a toll road and believe that you may have unpaid toll fees, your options to check are:

  • Search the registration number of the vehicle which was used for travel
  • Speak to a customer service representative by phone
    • Linkt Customer Care: 13 33 31 (7am – 7pm, Monday to Friday)
    • EastLink Customer Service: (03) 9955 1400 (Business Hours, Monday to Friday)

Toll recovery process

The toll recovery process commences when a vehicle travels on a Victorian toll road without a temporary pass or account.  

1. Toll invoice

Linkt or ConnectEast will send a toll invoice to the registered operator of the vehicle (the person/organisation recorded with VicRoads). This invoice will include:

  • tolls incurred during travel
  • administrative fees (to cover the cost of your invoice).

2. Overdue notice

If the first toll invoice isn't paid by the due date, Linkt or ConnectEast will send an overdue notice. This will request the payment of:

  • tolls incurred during travel
  • higher administrative fees (to cover the cost of both invoices).

3. Infringement notice

If the overdue notice is not paid, the registered operator of the vehicle will be sent an infringement by Victoria Police.

An infringement notice will be issued for each 7 day period of unregistered travel on each toll road. Do you have an issue with a toll invoice or fine?

Fines Victoria

Tolling Customer Ombudsman

If you're having problems resolving a tolling issue, you can contact:

Fine Fixer

Fine Fixer is a free online tool that may assist you to identify and understand your options when you receive an infringement notice.

Visit the Fine Fixer website

Financial Hardship

If you want to pay your tolls but can’t manage your payments right now, please contact the relevant toll operator to discuss your options.

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