Charges for accident towing services in the self management area of Geelong, regional Victoria and for accident damaged heavy vehicles (four tonnes or more) are not specifically regulated under the Accident Towing Services Act 2007. However, the fees charged for these services must be reasonable in accordance with section 212I of the Act. Some of the factors that may be taken into account to determine whether the fee charged is reasonable include:
- the nature of the service provided;
- the day and time that the service is provided;
- any administrative costs incurred;
- the amount charged for a similar towing service, such as a car breakdown; and
- the amount charged for the same or similar service by another accident towing operator in the same or similar area.
How do I pay?
Payment at the accident scene
You have the right to pay for towing services by your choice of cash, credit or debit card. It is illegal for the tow truck driver to demand that you pay by cash to have your vehicle towed.
You can choose to have your vehicle towed to any destination up to 125km away. The tow truck driver must tow the vehicle there, provided you agree to pay at the time of the tow.
If you cannot pay by cash, credit or debit card at the time of the tow, the tow truck driver may refuse to tow the vehicle to your chosen destination. If you agree to pay later, the driver will tow the vehicle back to the tow truck depot.
Payment at the depot
Tow truck operators must have both credit card and debit card facilities at their depot. You must be offered the opportunity to pay by your choice of cash, credit or debit card. It is illegal for the tow truck operator to tell you that you must pay by cash to have your vehicle released.