Hardship application for priority appointments

Find out if you’re eligible to apply for a prioritised test and/or appointment.

If you would experience undue hardship as a result of not being able to access VicRoads’ services, you may be eligible to apply to VicRoads to undertake a:

  • Light vehicle drive tests
  • Hazard perception tests
  • Learners tests

Licence testing will be conducted at your nearest Customer Service Centre to limit your need for travel.

What is undue hardship? 

You may be considered to experience undue hardship if any of the following apply: 

  • You are the main or sole provider for the family and attending your appointment would support your ability to maintain employment and/or financial requirements and commitments; or you’re a new job-seeker, and this would assist in your ability to enter employment. 
  • You’re the carer for another person/family member and need to attend your appointment to accompany the family member to appointments. Note: for a learner, the family member must hold the appropriate current licence type required to be a supervising driver. 
  • You need to attend your appointment to be able to take your spouse or children or sibling/s to and from work or education - if necessary.
  • You need attend your appointment because taking public transport or a taxi would pose a risk to you due to a medical condition making you vulnerable to contracting coronavirus (e.g. respirator conditions, asthma, cardiovascular or mobility conditions.
  • You or your dependant is an affected family member in a family violence situation and attending your appointment would assist you to seek appropriate refuge and support.

Organise your supporting documentation before you apply

To support the application, you must provide a clear explanation of why you need to attend a priority appointment (your reason for application), and provide supporting documentation which includes one or more of the following:

Reason for application Supporting documentation
Access to employment or requirement to drive as part of employment
  • Evidence from your employer verifying employment and need to take a licence test or appointment, or
  • Evidence from a potential employer confirming the need for a licence in the provision of being appointed to a role and
  • a signed and witnessed statutory declaration explaining the reason for your request as the main or sole provider/income earner for the family.

Desire to avoid use of public transport to access work is not considered undue hardship unless documentation of a medical condition is provided.

Carer responsibilities
  • A signed and witnessed statutory declaration detailing your carer responsibilities.
Facilitate spouse or children access to work or education
  • Documentation from an educational institution/course coordinator, or
  • Evidence from your spouse/child’s employer verifying employment,
  • And a signed and witnessed statutory declaration explaining the reason for your request.

Desire to avoid use of public transport to access work is not considered undue hardship unless documentation of a medical condition is provided.

Medical condition
  • A signed and witnessed statutory declaration detailing your medical condition and requirements for licensing. 
Family violence situation

A signed and witnessed statutory declaration outlining your experience of family violence and one of the following documents:

  • a Family Violence Intervention Order or
  • a Family Violence Safety Notice.

Apply online

Once you’ve got your supporting documentation ready, submit your application online or from within your myVicRoads account.

What fees do I need to pay?

There are no fees payable for the approval application. Appointment fees are applicable unless you had paid for an appointment that VicRoads suspended.

What happens after I apply?

You will be contacted within 5 business days of submitting your application (excludes weekends and public holidays). We may request further information to support your application if required.

If we accept your application for a prioritised test and/or appointment, you’ll receive a confirmation email and a phone call to book the relevant appointment(s).

All drive tests will be conducted in the same guidelines as the Return to Service appointments.
Apply online

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