Hardship application for priority appointments

Find out if you’re eligible to apply for a prioritised test and/or appointment.

If you would experience undue hardship as a result of not being able to access VicRoads’ services, you may be eligible to apply to VicRoads to undertake a:

  • Light vehicle drive tests
  • Hazard perception tests
  • Learners tests

Licence testing will be conducted at your nearest Customer Service Centre to limit your need for travel. 

What is undue hardship? 

You may be considered to experience undue hardship if any of the following apply: 

  • You require a current driver licence to support your ability to maintain employment as a permitted worker; or you’re a new job-seeker, and this would assist in your ability to enter employment as a permitted worker. Your licence must be critical to perform your job e.g. tradesperson travelling with tools between sites. 

Please note: A desire to avoid the use of public transport to attend a worksite is not considered undue hardship unless documentation of a medical condition is provided.

  • You’re considered an emergency/healthcare worker and need your licence to get to and from work. For more information, please visit the DHHS website (External link).
  • You’re the primary carer and need to attend your appointment to accompany the family member to appointments. Note: this category is only available for the Hazard perception test and drive test appointments. 
  • You need attend your appointment because taking public transport or a taxi would pose a risk to you due to a medical condition making you vulnerable to contracting coronavirus (e.g. respirator conditions, asthma, cardiovascular or mobility conditions.
  • You or your dependant is an affected family member in a family violence situation and attending your appointment would assist you to seek appropriate refuge and support. 
See below for what you need to apply for an appointment.

Light vehicle drive tests

If your application is for a drive test, you must have fully completed: 

  • 120 hours of supervised driving, and
  • the relevant learner permit minimum hold time.

Organise your supporting documentation

To support the application, you must provide a clear explanation of why you need to attend a priority appointment (your reason for application), and provide supporting documentation which includes one or more of the following:

Reason Available tests  Details Supporting documentation

Employment  

  • Learner Permit*
  • Hazard Perception Test
  • Drive test

*The Learner Permit test only applies for an overseas licence conversion where the the permit is not being issued to gain driving experience.

  • you require a current driver licence to support your ability to maintain employment as a permitted worker; or you’re a new job-seeker, and this would assist in your ability to enter employment at a permitted workplace.
  • the licence must be critical to the tasks performed within your role and required for the operations of the business (excludes travelling to and from the workplace)

Note: the second dot point above does not apply to certain health care workers (e.g. nurses/doctors etc.) however, they must provide a supporting image of their identification tag.

Note: a permitted worker permit is not required if you’re in Stage 3 Regional Victoria.

Medical condition

 
  • Learner Permit*

  • Hazard Perception Test

  • Drive test

*The Learner Permit test only applies for an overseas licence conversion where the the permit is not being issued to gain driving experience.

  • you require a current driver licence because you suffer from a medical condition/s making you vulnerable/susceptible to contracting the virus (e.g. taking public transport/TAXIs would be a risk for you) 
  • the licence is required to support you in partaking in essential activities (including permitted work)
 

  • a letter from your doctor confirming your medical condition and that the condition makes you more vulnerable/susceptible to contracting the virus
  • the letter must specify reasons why the medical condition impairs your ability to use public transport/Taxis 

Note: declarations of medical conditions will be forwarded to VicRoads Medical Review team (as required). A fitness to drive review may be undertaken.

Caregiving

 
  • Learner Permit*
  • Hazard Perception Test
  • Drive test

*The Learner Permit test only applies for an overseas licence conversion where the the permit is not being issued to gain driving experience.

  • you are the primary carer of a person with a disability, severe medical condition or mental illness, or someone who is frail aged or in need of palliative care, OR
  • a foster, kinship or respite carer.
  • you are responsible for caregiving duties such as: grocery shopping, pet care, driving to critical appointment, house cleaning, assistance with medications, assistance scheduling appointments, social support.
  • Go to carers, caring and respite care services (External link) for more information
  • a copy of your Carer's Card issued by Carers Victoria (External link) OR;
  • evidence from Centrelink that you are a carer and are receiving a carer payment or allowance; OR
  • a supporting letter from a medical practitioner of the person you are caring for, confirming you are a carer for that person.

Family violence

 
  • Learner Permit
  • Hazard Perception Test
  • Drive test
  • you are an affected family member or caring for a dependent in a family violence situation and a driver licence or learner permit would assist you to seek appropriate refuge and support.

A completed and signed statutory declaration (signed by an authorised witness), describing your experience of family violence and including one of the following documents:

  • a Family Violence Intervention Order; OR
  • a Family Violence Safety Notice.

Access to government support packages

 
  • Learner Permit
  • Hazard Perception Test
  • Drive test
  • you are setting up your myGov online account to access Government support packages (e.g. JobSeeker). To satisfy myGov identity verification, you are required to provide at least two of the following documents: Australian Passport (not more than three years expired), Australian driver's licence or learner’s permit, Australian birth certificate, Medicare card
  • If you were born overseas, do not hold an Australian passport and have an overseas licence, you can only provide a Medicare card and an Victorian driver licence or learner permit. You may apply to be considered for a test. 
A completed and signed statutory declaration (signed by an authorised witness), describing your situation and the need for a driver licence or learner permit.

Submit your application online 

Once you’ve got your supporting documentation ready, submit your application online or from within your myVicRoads account.

What fees do I need to pay?

There are no fees payable for the approval application. Appointment fees are applicable unless you had paid for an appointment that VicRoads suspended.

What happens after I apply?

You will be contacted within 5 business days of submitting your application (excludes weekends and public holidays). We may request further information to support your application if required.

If we accept your application for a prioritised test and/or appointment, you’ll receive a confirmation email and a phone call to book the relevant appointment(s).

All drive tests will be conducted in the same guidelines as the Return to Service appointments.
Apply online

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