Your feedback helps us improve our services and better meet the needs of Victorians. If you've recently interacted with VicRoads, you may be invited to take part in our annual customer satisfaction survey. From 10 August to 31 October 2026, the survey is being conducted on behalf of VicRoads by independent research agencies Nature and TKW Research.
The survey:
- helps us understand what's working well and where we can improve
- takes around 10 minutes to complete
- is voluntary
- collects anonymous feedback for reporting purposes
- uses customer contact information securely provided for research purposes only
How do I know the survey is genuine?
The survey is a legitimate VicRoads research initiative and is conducted by accredited research agency TKW Research. If you would like to verify the legitimacy of the survey, you can:
- Visit www.tkwresearch.com.au
- Call 1300 878 955