VicRoads is committed to protecting your privacy.

Any personal information collected, handled, stored or disclosed about you through our online services shall be managed in accordance with the Road Safety Act 1986, Privacy and Data Protection Act 2014 and the Health Records Act 2001.

Personal information means information or an opinion that is recorded about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.


From 29 June 2022, a new VicRoads joint venture (R&L Services Victoria Pty Ltd ABN 28 657 005 493) will be providing Registration and Licensing services on behalf of the Department of Transport. Any government concessions that currently apply to your VicRoads account will be carried over for use by the joint venture entity, using the consent you provided to VicRoads to use Centrelink Confirmation eServices to obtain information from Services Australia to confirm your eligibility for any concession/rebate or service. You don’t have to do anything for this to happen. If you would prefer that Services Australia didn’t confirm your eligibility for concessions/rebates or service, you can call R&L Services Victoria Pty Ltd on 13 11 71 to withdraw your consent. If you do withdraw your consent to use Centrelink Confirmation eServices, you will need to prove your eligibility another way.


You can access our website without disclosing your personal information (for example name and address). However, certain functions within our website, such as change of address, feedback or the ordering of material from the online bookshop may require the disclosure of personal information.

Collection and use of personal information

We only collect and record personal information that is provided directly to us that is necessary for us to perform our functions or activities.

Personal information is collected for example in the following situations:

  • when you send us an email
  • when you use our online services, such as completing a form electronically or paying fees online
  • when you register as a site user
  • when you provide feedback
  • when you register or join our social networking sites, e.g. facebook, twitter, YouTube, our online forums, etc.

When you send us an email

We use Mailchimp to send email updates to customers who have signed up for them.  We only provide Mailchimp with email and name data, to enable it to customise emails. Mailchimp is based in the USA.  The information is held by Mailchimp on servers in the USA, and may be provided to third parties in certain circumstances. Its privacy policy can be found at Mailchimp: Privacy Policy (External link).

To opt out of email updates you can:

  • Choose the ‘unsubscribe’ option provided in the newsletter email;
  • Message us

Your email address will be recorded and used solely for the purpose for which you have provided it. It will not be disclosed, added to a mailing list or used for any other purpose without your consent.

When you use our online services, such as completing a form electronically or paying fees online

Our online services are managed by a service provider. Our service provider may access the personal information entered in these forms in order to process electronic transactions or to resolve a technical problem.

When you register as a site user

If you register as a user of the following online services:

  • Written-off Register
  • Vehicle Registration – Dealer on-line
  • Driver and Licence Status

You can download the relevant User Application Form from the online services page above, complete, sign and forward as directed. The form outlines the user responsibility, authorisation and the meaning of confidentiality.

To protect your own privacy, all passwords are to be kept confidential, and must not be displayed, shared or written down.

When you register with our social media sites

When you join or register with our social media sites we will only use the information to perform our functions or activities. We will not send your details to any third parties unless compelled by law to do so. However, you do need to be aware of the individual social media site’s terms of use and privacy conditions.

For transparency and disclaimers across any VicRoads social media advertising: [email protected]

Please note this mailbox is not monitored for customer enquiries. 

Use of drivers’ personal information

Driver licence and permit information from every state and territory is being shared with the Commonwealth as part of the National Driver Licence Facial Recognition Solution (NDLFRS). The Premier committed Victoria to the NDLFRS when he signed the Intergovernmental Agreement on Identity Matching Services on 5 October 2017. VicRoads has legal authority to share this information for this purpose under Part 7B of the Road Safety Act 1986.

Photographs from driver licences and permits, along with associated biographic information, may be used with face matching technology to confirm a persons’ identity and to identify unknown persons. Only certain agencies will be able to access the face matching services (FMS), for approved purposes and under strict conditions. 

Some uses of the FMS will occur when a customer needs to verify their identity when requesting a service (e.g. when applying for a Centrelink entitlement). This will be done with the customer’s consent and will provide a quick and easy way for agencies to verify the authenticity of a government-issued credential presented as identification, such as a driver licence. Law enforcement agencies will also be able to access the FMS for investigation purposes. For example, police may submit an image of a suspect to the FMS to check if that person holds a government issued credential to assist with identifying that person.

More information about the NDLFRS is available on the Victorian Government website (External link) or email the project team.

Further information about the Privacy Impact Assessment (PIA) for VicRoads’ participation in the NDLFRS can be found here, and VicRoads’ response to this PIA is available here.

Technical information

We collect technical information through the use of click stream data for statistical purposes. Cookies are used to understand site usage and usability, and Web Beacons are used.

Click stream data

When you visit our online services, including some of our social networking sites, VicRoads makes a record of your visit. The following information, referred to as 'click stream data' in computer language, is logged by our server:

  • your server address
  • your top level domain name (for example, .com, .gov, .au, .uk, etc)
  • the date and time you visited our website or completed the online transaction
  • the pages you accessed and documents you downloaded
  • the type of browser you are using
  • the address of the referring site (that is, the previous site you visited).

All of this information is collected for statistical purposes to enable us to assess the number of visitors to the different sections of our site, determine what information is most and least used and help us make our site more useful to visitors.

We do not actively seek to identify you. However, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect our server's logs.

Use of cookies

When you visit our site, our server may generate a cookie. A cookie is a small piece of information (a text file) that a web server can place temporarily on your hard drive or web browser. It is used by your browser to identify the pages that you have visited on our site.

A cookie is uniquely yours and can only be read by the server that gave it to you.

Why are cookies used?

We use cookies to understand site usage and to improve the content and usability of our sites. We do not use cookies to collect personal information. Cookies, alone, do not reveal your email address or other personal information. You choose to provide this information by, for example, registering at our site. The information you provide may be linked to the data stored in the cookie.

Use of web beacons

Our site uses Web Beacons.

What is a web beacon?

A web beacon is an often-transparent graphic image that is placed on a site (or in an email) and when used in combination with cookies, can monitor the behaviour of the user visiting the site (or sending the email). The type of information collected might include the Internet Protocol address of the computer that retrieved the image, the time the web beacon was viewed and for how long, the type of browser that retrieved the image and previously set cookie values.

Web beacons are also known as Web bugs, pixel tags or clear GIFs.

Security of electronic transmissions

We take reasonable steps to secure the information transmitted to our online services. However, the nature of electronic transmissions is such that there is the possibility that a third party may observe this information whilst it is in transit. You may prefer to provide information by telephone or paper mail or in person.

External links

When accessing external links provided on our site, it is recommended that you read the site-owner's privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information outside of our site.

Access & correction

Please contact us if you:

  • want to have access to the personal information (if any) that we hold about you;
  • want to know more about what sort of information we hold, for what purposes and how we deal with that information;
  • believe that the personal information that we hold about you is not accurate, complete and up to date; or
  • have concerns about your privacy rights.

How to contact us

Manager Freedom of Information & Information Privacy
Level 5, 60 Denmark Street
Kew Vic 3101

Call: 13 11 71

For more information, download our Protecting your privacy brochure [PDF 1.1Mb].

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