Customers across Melbourne's south-east will soon have access to Victoria's largest VicRoads Customer Service Centre, with a new facility in Pakenham scheduled to open on 16 November.
Located at 33 Exchange Drive, Pakenham, the new centre will bring licensing, registration, testing and vehicle inspection services together in one location - making it easier for customers to complete multiple transactions in a single visit.
The centre has been designed to make it easier for customers to access the services they need, with 28 service counters, self-service options and improved accessibility,
VicRoads Chief Executive Officer Giles Thompson said the new facility would deliver a better customer experience while supporting future growth across Melbourne's south-east.
"This is the largest Customer Service Centre VicRoads has built and a major investment in delivering better services for our customers," Mr Thompson said.
"We've designed the centre around what customers need — bringing services together in one place, improving accessibility and creating a modern, easy-to-use environment."
"Whether you're renewing a licence, registering a vehicle or completing a driving test, the new centre will make it simpler and more convenient to access our services."
The purpose-built facility features modern technology, improved accessibility, comfortable waiting areas and ample parking, with convenient access from the Princes Freeway.
The new centre will replace the Dandenong Customer Service Centre and the Pakenham Licence Testing Centre.
Pakenham was selected following analysis of current demand and projected population growth, ensuring VicRoads can continue meeting the needs of communities across Melbourne's south-east for years to come.
Services at the existing Dandenong and Pakenham sites will continue until the new centre opens.
"We'll continue keeping customers informed throughout the transition so they can plan ahead and continue accessing the services they need," Mr Thompson said.
Customers will also continue to have access to nearby customer service centres, including Heatherton, Ringwood and Frankston, as well as online services through myVicRoads.
Photo point services and registration renewals will continue to be available through Dandenong Plaza Australia Post and Cranbourne Park Post Shop, while heavy vehicle work diary services will continue at BP Dandenong.
The new Pakenham Customer Service Centre forms part of VicRoads' broader $300 million investment in infrastructure and modernisation to improve customer services across Victoria.