Call us
Need to speak to us? Find the right number to call.
Do it online
You can do many of our most common transactions online, including:
Call us
Registration and licensing enquiries
For any questions or issues relating to your registration or licence, call us on 13 11 71 from 8am-5.30pm Monday-Friday and 8.30am-12.30pm Saturday.
If you are in another country, call us on +61 3 7073 9600
Calling to change an appointment?
The earliest appointment times are shown when you book. Our call centre team cannot book you an earlier time.
Renew your licence online now – and get your photo taken later
If you renew your licence online, you have 3 months to come in and get your photo taken (no appointment needed).
Get your Digital Driver Licence on your phone: download the myVicRoads app via the App store or Google Play, and log in with your myVicRoads account.
After you've renewed your licence online, your new expiry date will display in the myVicRoads app, as proof that you've paid (it may take 24 hours).
Once you've had your new photo taken, your licence card will be sent to you.
Demerit points
To check your demerit points, you can:
Road and traffic enquiries
Road and traffic enquiries are now managed by Transport Victoria.
Call Transport Victoria on 13 37 78 from 8am-6pm Monday-Friday.
You can also visit the Transport Victoria website.
Report a road hazard
Road hazards are now managed by Transport Victoria.
Call Transport Victoria on 13 11 70, 24 hours, 7 days a week.
Alcohol interlocks
Call 1300 723 790 for the Alcohol Interlock Support Centre.
Custom plates
Visit the Custom Plates website or call 1300 660 417 from 8.30am-5pm Monday-Friday.
Family violence
If you are impacted by family violence, call us on 1300 031 292 or visit the Assistance for people impacted by family violence page.
Interpretation and translation services
Visit the Using an interpreter or translator page to learn more about our translation services.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty, please contact us by following the steps below:
Step 1. Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2. Provide the NRS with our phone number 13 11 71.
You can find more information on the National Relay Service website.
Translationz
Call (03) 8400 0044 8.30am-5pm Monday-Friday.
LanguageLoop
Call (03) 9280 0783 8.30am-5pm Monday-Friday.