Easily access services online
Many of our services are available online at anytime through your myVicRoads account, including
Ask Lara for help
You'll find Lara, our digital assistant, in the bottom-right corner of your screen. She can answer common questions and link you to relevant information on our website.
Chat online with us
Lara can also put you through to a Live Agent for help. You can connect with a Live Agent from Monday to Friday, 8am to 5pm. Click the icon in the bottom-right corner of your screen.
Other ways to get help
You can message us online if you have questions related to:
- vehicle registration
- licensing
- the VicRoads website
- the Vicroads app
If you need to send us a letter or documents, you can post them to:
GPO BOX 1644
Melbourne VIC
3001
Speak to us on 13 11 71 for general enquiries about licensing and registration.
- 8.00am to 5.30pm Monday to Friday
- 8.30am to 12.30pm Saturday
- if you're outside Australia +61 3 7073 9600
You can ask us about:
- vehicle registration
- driver licences
- renewals
- related services.
Need to change an appointment? The earliest appointment times are shown online when you book. Our team won't be able to find you an earlier time.
More support
Road and traffic enquiries are now managed by Transport Victoria.
Call them on 13 37 78 between 8am and 6pm Monday to Friday.
For further information and rules regarding e-scooters in Victoria, see e-Scooter road rules on the Transport Victoria website.
All road hazards, potholes and other issues should be reported to Transport Victoria. VicRoads is no longer responsible for road maintenance.
Use this online form to report non-urgent road issues. Examples of non-urgent issues include:
- faded line markings
- small potholes
- fallen signage
- rubbish and vegetation.
To report an urgent road hazard to Transport Victoria, call them on 13 11 70, 24 hours, 7 days a week.
Call 1300 723 790 for the Alcohol Interlock Support Centre.
For enquiries about customised number plates, you can:
- visit the Custom Plates website
- call 1300 660 417 from 8.30am-5pm Monday-Friday.
If you are impacted by family violence, you can:
- call us on 1300 031 292
- visit the Assistance for people impacted by family violence page.
The easiest way to check your demerit points is to log into your myVicRoads account.
You can also call 1300 728 977 for an automated demerit point check.
You can reach the myVicRoads support team on 1300 650 266 during our regular hours of operation.
We’re available:
- 8:30am to 5pm on weekdays
- 8.30am to 12.30pm on Saturdays.
If you have a myVicRoads Partner account, call 1300 555 153.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty, you can follow the steps below:
- Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
- Provide the NRS with our phone number 13 11 71.
Get more information on the National Relay Service website.
Language and translation services
- Translationz
- call (03) 8400 0044 between 8:30am to 5:00pm Monday to Friday.
- LanguageLoop
- call (03) 9280 0783 between 8:30am to 5:00pm Monday to Friday.
Find out about using an interpreter or translator.