Hi - I’m Lara, the VicRoads digital assistant.
You can find me in the bottom-right corner of your screen. Click the LARA icon to get started.
I can answer common questions and link you to relevant information on our website. I can help you with:
- Renewing your licence
- Replacing your licence if lost or stolen
- Paying your registration
- Replacing your number plates
- Changing your address
- Getting a driver history report
- Cancelling your registration and getting a refund
- Transferring a vehicle
- Booking a registration appointment
- Booking a licence appointment
- Renewing your club permit
I'll be able to help with more enquiries soon.
I may also be able to connect you with a Live Agent. Our Live Agents are here to help you from Monday to Friday, 8am to 5pm.
To ensure the security of your information, please don’t tell me personal details like your name, licence number, car registration or address. Please use our online form if you need to submit those details.