Website accessibility
Our website is designed with accessibility in mind. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This is to ensure our content is usable by people with a wide range of abilities and assistive technologies.
Features of our website include:
- keyboard-friendly navigation
- text alternatives for images
- high-contrast visual design
- scalable text and responsive layouts
- captions and transcripts for videos
- screen reader compatibility.
If you have any difficulty accessing our website, please contact us so we can assist.
Learn more about licences for people with a disability.
In-person services
VicRoads is making it easier for people with disability to access our services at VicRoads Customer Service Centres across Victoria.
Available at many centres:
- step-free entrances and accessible parking
- accessible toilets
- assistance dogs welcome
- hearing loop systems.
To check accessibility features at a specific location or to request support before your visit, please call us.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing or have a communication difficulty, please contact us by following the steps below:
- Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
- Provide the NRS with our phone number: 13 11 71.
Learn more on the National Relay Service website.
Continuous improvement
We regularly review and improve our digital platforms and physical spaces with accessibility in mind. Feedback from customers, community groups, and disability advocates helps us make services more inclusive.
If you have suggestions or feedback on improving accessibility at VicRoads, please let us know through our feedback form.