Help with your dashboard and functions
You can also find more information on using the action log and transaction log.
If you’re working for an organisation with multiple partner accounts, you can access each account using a single email address and password. You’ll just need to confirm that you want access to multiple accounts.
Follow the steps below:
- Click 'Confirm your account' in the email we’ll send you. You must do this within 72 hours.
- Tick to confirm you’ve read and accepted the terms and conditions.
- Click 'Submit'.
You can now access multiple partner accounts using the same log in details. When completing transactions, make sure you’re using the correct partner account.
How to switch between partners
When you log in, you can choose which partner account to use from the dashboard.
To switch accounts, click the person icon on the top right hand corner of the screen. You can always find out which partner account you’re logged into by returning to the dashboard.
If you’ve forgotten your password, reset by following the below steps.
- Go to Forgot your password.
- Click on 'Partners'.
- Enter your email address.
- Click 'Next'. We’ll send you an email with a 6-digit verification code.
- Check your inbox and copy the 6-digit verification in the email we sent you.
- Enter the 6-digit verification code and create a new password. Click the 'Help' icon to find out how to create a password according to the required criteria.
- Re-enter your new password under 'Confirm password'. Make you enter exactly the same characters.
- Click 'Change password'. You'll see a confirmation of password reset page and will receive a confirmation email.
Some users have access to both myVicRoads personal and partner accounts. Make sure you’ve selected the correct tab before entering your username and password details.
Follow the 'Forgotten your password' process to avoid being locked out of your account.
If your account is locked, ask your partner account administrator for help.