Sunshine Customer Service Centre has moved

On 26 February 2018, our Customer Service Centre in Sunshine moved just around the corner to 12 Clarke Street.

Why have we moved?

We’re committed to making your transactions with us quick and easy. 

The new [email protected] is conveniently located within 500 metres of the train station, bus routes and local shops, making it easier for everyone to get to us. 

What’s changing?

This is an exciting opportunity to improve the way we connect with our customers in Melbourne’s west.

The brand new building will also offer customers a more contemporary experience with modern purpose built spaces.

We'll not be able to offer drive test and physical vehicle inspection appointments at the new location and will be redirecting these services to customer service centres around western Melbourne.

Here's a list of customer service centres nearby:

· Broadmeadows
· Werribee (no vehicle inspections)
· Melton
· Carlton
· Sunbury
· Hoppers Crossing (no drive tests)

We're going cashless which means [email protected] will only accept cheque, debit and credit card payments.

Why you’ll love [email protected]

Our friendly concierge will quickly direct you to the fastest service option depending on your transaction – whether that is self service, fast lane or full counter service.

We’ll also show you how to use our self service kiosks so next time you can help yourself and avoid the queues.


VicRoads Sunshine Customer Service Centre

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