Replace your licence or learner permit

How to replace your licence or permit if it's lost, stolen or damaged.

Before you order a replacement licence

Check that your personal details are up to date

When you order a replacement licence, we’ll send your card to the address on our records. You can update your address online, call us on 13 11 71 or go to a VicRoads Customer Service Centre. When you change your details online, it can take up to 72 hours for your details to update.

What do I do if my licence or permit has been compromised?

If your licence or permit has been compromised, you can apply for a replacement licence by calling us on 13 11 71

What do I do if my licence or permit has been stolen?

If your licence or permit has been stolen, make sure you’ve contacted your local police station (External link) to report the theft. 

How do I replace my licence or permit?

Note: when you replace a licence, it’s a like for like version with the same licence number.

Online

* A card payment fee applies

By phone 

Call us on 13 11 71from within Australia or on +61 3 8391 3216 from overseas (Mon-Fri 8.00am - 5.30pm, Sat 8.30am - 12.30pm) with

  • your name and personal details 
  • your licence number (if possible) 
  • payment for the replacement fee (by VISA or Mastercard* only)

*A card payment fee applies

We’ll give you a receipt number that you must carry when driving, until you get your replacement card.

At a VicRoads Customer Service Centre

You’ll need to:

When do I need to have evidence of identity?

You’ll need evidence of identity if:

  • We don’t have a current photo of you and/or 
  • Your personal details have changed.

By mail

Send us:

Mail this to:

VicRoads
Licence Correspondence
Locked Bag 7000
Kew VIC 3101

What if I can’t get to a VicRoads Customer Service Centre?  

If you can’t get to a VicRoads Customer Service Centre or you’re interstate or overseas, you can mail a cheque for the replacement fee to

VicRoads
Licence Correspondence
Locked Bag 7000
Kew VIC 3101

How long will it take to get my replacement?

Your replacement card will be mailed to the address we have on our records within 10 business days. 

How much does it cost to replace a licence or permit?

Go to driver licence and learner permit fees to see more.

Need more help?

Call 13 11 71 and speak to one of our friendly staff who can help.

If you are a licence and/or learner permit holder and are temporarily interstate or overseas, you can apply to replace your licence and/or learner permit card(s) in the following ways:

  • online
  • by telephone
  • by mail.

If your personal details have changed, these will need to be amended before a replacement licence can be issued. Please see below for information about how to change your personal details.

Online

You can order a replacement licence and/or learner permit online (External link) (if VicRoads holds an image of you and you have no change of personal details). The replacement card will be mailed to your recorded address within 10 working days. If your recorded address is an overseas address, please allow two to four weeks for delivery.

By telephone

You can call us on 13 11 71 within Australia or on +61 3 8391 3216 from overseas (Mon-Fri 8.30am - 5.00pm, Sat 8.30am - 2.00pm) to check if we hold an image of you. If not, you will need to apply in person at a VicRoads Customer Service Centre.

If we hold an image, you can apply for a replacement card by:

  • providing your name and personal details
  • providing your licence number (if possible)
  • paying the replacement fee by VISA or MasterCard only*

* A card payment fee applies

You will be given a receipt number which you must carry at all times until you receive your replacement card.

The replacement card will be mailed to your recorded address within 10 working days. If your recorded address is an overseas address, please allow two to four weeks for delivery.

By mail

If we hold an image, you can apply for replacement licence and/or learner permit card(s) by mail. You will need to send a completed Replacement Victorian Licence or Learner Permit form [PDF 237 Kb] together with the replacement fee (cheque only) to:

VicRoads
Licence Correspondence
Locked Bag 7000
Kew VIC 3101

Fees

You will be required to pay a licence replacement fee.

Can't visit a VicRoads Customer Service Centre

In cases where we don't hold an image of you and you can't attend a VicRoads Customer Service Centre, you will need to complete and send a Photo Kit form [PDF 95 Kb] together with the replacement fee (cheque only) to:

VicRoads
Licence Correspondence
Locked Bag 7000
Kew VIC 3101

If you need to change your personal details, this must be done before requesting a replacement licence and/or learner permit.

Address

You can change your address in the following ways:

If the change is completed online, please allow up to 76 hours for the address to update before requesting a replacement licence and/or learner permit.

Name and date of birth

If you need to change your name and/or date of birth please see Update your details.

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