What is a digital licence?
A digital licence is exactly what it sounds like – a version of your licence on your phone. Using a digital licence is optional.
You can get a digital driver licence for:
- learner permit
- probationary licence
- driver licence
- motorcycle licence
- heavy vehicle licence.
You can use your digital licence:
- to prove your right to drive
- to prove you’re over 18 at licensed venues
- anywhere you need to prove your identity (such as retailers or hotels)*
- if you’ve lost your plastic licence and are waiting for your replacement.
If you’re travelling somewhere without internet coverage or are concerned about your phone's battery, we recommend you carry your plastic licence as a back-up.
How do I get a digital driver licence?
You can access your digital licence directly from the myVicRoads app:
- Download the myVicRoads app via the App store or Google Play.
- Log in with your myVicRoads account. Don’t have a myVicRoads account? Sign up now.
- Follow the prompts to activate two-step verification (if this isn’t already enabled).
You can also get your digital licence through Service Victoria.
As a business, how do I check a digital licence?
See it. Scan it. Check it.
For businesses, digital driver licences give you verified information with a quick scan of a QR code. They’re a secure and trusted tool for licence, identity, and proof of age checks.
To check a licence, you can:
Do a visual check:
get the person to show you their photo, licence number or hologram.
Scan the QR code:
- Open the matching app on your own device (either Service Victoria or myVicRoads app). Don’t worry – you don’t need an account to scan the code.
- Line up your device camera to scan their code.
- Some licensed venues may be able to scan the QR code from the licence view within the app. This uses an ID scanner to log the person as a visitor to the venue.
You don’t need to touch a person’s phone while checking a licence or scanning the QR code. Get them to tilt their screen towards you.
More helpful resources for licence checkers:
How secure is the QR code?
The QR code connects to a person’s records every time the code gets refreshed. Each code is unique and lasts for 2 minutes. After that, a person needs to refresh again to update their information. This helps protect against fraud, so you know the information is valid.
FAQs
Is the app and my information secure?
The security of your personal information is our top priority, and your digital driver licence is highly secure in the app. It can only be seen by you and whoever you choose to share it with. You control the personal information you share.
Customers impacted by family violence can contact us to talk about privacy through our dedicated phone line or email:
- phone: 1300 031 292 (business hours)
- email: [email protected].
Can I use my digital licence when travelling interstate?
Your digital licence is legally recognised in Victoria. If you're travelling interstate, you should also carry your plastic licence.
What happens if I can't access my digital licence because I don't have internet access?
If you’re going to be somewhere without internet connection, it’s a good idea to carry your plastic licence as a backup.
Is there a way to remove the digital licence from the myVicRoads app if I don’t want to use it?
Your digital licence will automatically appear in the app, however you can choose to ‘opt out’ by toggling it off in app settings if you do not want it to appear.
Can I access my digital licence or permit if it’s expired or cancelled?
Your licence or permit needs to be current to get a digital licence for the first time. Once you have a digital licence, you can keep using it to prove your identity or age for up to two years after it expires, is suspended, gets cancelled etc.
The app isn’t working for me - what can I do?
First step is to check your Operating System (OS) for version updates and try again. If you’re still having trouble with using the app or logging in, go to Using the myVicRoads app.
What if I need a copy of someone’s licence?
Right now, there’s no way for someone to share a copy of their digital licence (e.g. pdf, email, print). You shouldn’t hold onto copies of customer details unless required by regulation. Keeping copies of this information is a fraud risk.
I scanned a licence and got an error screen. What do I do?
Sometimes you’ll get an error if the app can’t connect to a network or to a person’s information. If you try to scan again it should work. Other messages will tell you if the licence isn’t valid, or if the QR code doesn’t look right.
You can always ask to check a person’s plastic licence or another form of ID if needed.
How do I make sure the customers data is protected?
As a business operator, you’re responsible for protecting your customers’ personal information. Find out what type of customer information is personal and how to protect it. For more information visit business.vic.gov.au.
Remember you must not touch a customer’s phone to check their licence or scan a QR code. Just ask them to tilt their screen towards you.
If a licence has expired, can I still identify the customer’s age on the app?
Yes, you can view an expired licence for up to two years within the app(s). This is the same for other identity document, such as your passport.
*It may take time for some businesses to update their processes to accept digital licences.
