What information can I see?
There are three levels of information that someone can share with their digital driver licence.
- Full licence: This is all the person’s licence information, like what’s on the front and back of the physical card. People will share this info when they need to show police things like licence status, classes, or restrictions.
- Identity: This view shows a person's full name, address and signature.
- Proof of age: A proof of age check confirms that someone is over 18. This won’t show their exact age or date of birth.
Is it secure? How do I know it’s a real licence?
When people refresh their licence, it updates straight from their Victorian Licensing Registry record. This means that when you scan a licence, you know the information is coming from a trusted source.
When you scan someone’s digital licence, you’ll see when they last refreshed their information. Even if someone has had their licence suspended you can still check they are over 18 or check their identity.
How does the QR code work?
The QR code connects to a person’s records every time the code gets refreshed. Each code is unique and lasts for 2 minutes. After that, a person needs to refresh again to update their information. This helps protect against fraud, so you know the information is valid.
How does the hologram work?
The Victorian Coat of Arms hologram on a digital licence is similar to the one on a plastic card. If a person tilts their phone back and forth, you’ll see the image move and shimmer.
Holograms add extra security, but you shouldn't rely on the hologram alone. If you want to do a quick check, using the hologram is fast and easy.
I scanned a licence and got an error screen. What do I do?
Sometimes you’ll get an error if the app can’t connect to a network or to a person’s information. If you try to scan again it should work. But if it doesn't you can check a person's physical licence or use another form of ID.
Other messages will tell you if the licence isn’t valid, or if the QR code doesn’t look right. In that case, you can check a person’s physical licence or use other ways to identify them.
What if I’m still not sure a digital licence is valid?
You can always ask someone to see their physical driver licence card or another form of ID.
What if I need a copy of someone’s licence?
Right now, there’s no way for someone to share a copy of their digital licence. You’ll need to copy or scan their physical licence like you would normally. You shouldn’t hold onto copies of customer details unless you really need to. Keeping copies of this information is a fraud risk.
We don’t recommend that anyone shares or accepts screen shots of digital driver licences.
What if there is no internet connection available?
You can ask to check the customer’s physical licence card instead.
What do I need to know when collecting customer data?
If you’re running a business, you need to protect your customers’ personal information. Find out what type of customer information is personal and how to protect it. For more information visit business.gov.au
More information
We'll continue to update this page during the pilot. If you're not in Ballarat, look out for announcements on the statewide release.
You can always contact us if you have any questions or feedback.