Checking digital driver licences

All you need to know to check a Victorian digital driver licence

Following a successful trial in Ballarat, digital driver licences are now available in the myVicRoads app to all Victorian full licence holders. If your business or organisation checks licences, you may get people showing you their phone instead of a card.

The good news is that checking digital licences is a quick, safe and simple way to get ID information when you need it. And you can trust the information because licence details come straight from the Victorian Licensing Registry.

The most secure way to check a digital driver licence is to scan the QR code using the myVicRoads (External link) or Service Victoria (External link) app. If you plan to use the QR code to check digital licences, we encourage you to download the VicRoads (External link) and Service Victoria (External link) apps available from the Apple Store and Google Play.

Business and information sessions

A number of online information sessions have been scheduled to support your business in preparing for the rollout of the Victorian digital driver licence next month. See Business and industry information sessions to register your attendance.

More helpful resources for licence checkers:

An easy and secure way to check ID

A digital driver licence is a link between a person’s licensing record held on the Victorian Licensing Registry and their mobile device.

There are three levels of information you can check on a digital driver licence:

  • check a full driver licence
  • confirm someone’s identity, or
  • check that a person is over 18.

The digital licence shows you when the app last pulled information from the Victorian Licensing Registry, so you know what you're looking at is current. If it's not curent, you can ask the customer to refresh it so you know it’s up to date. 

How to check a digital driver licence 

To check a licence, ask the person to:  

  1. Pull down on their details screen to refresh
  2. Show you their photo
  3. Show you their licence number
  4. Show you the hologram
  5. Show you the QR code to scan if you need further verification.

The most secure way to check a digital driver licence is to scan the QR code. You can scan the code using the myVicRoads (External link) or Service Victoria (External link) app, depending on which one the customer is using. 

To scan a code, open the same app the customer is using  the myVicRoads (External link) or (Service Victoria (External link) app and line up your device to scan the code. If the licence is valid, you’ll see a message on your screen confirming the person’s details.

You don’t need to touch a person’s phone while checking a licence or scanning the QR code. Get them to tilt their screen towards you. In the myVicRoads app, they can enlarge the code by tapping on it if they need to. 

You can get the myVicRoads (External link) app and Service Victoria (External link) app from the Apple Store and Google Play. Always be sure to download the official versions of these apps.


What if I need a copy of someone’s licence?

Right now, there’s no way for someone to share a copy of their digital licence (e.g. pdf, email, print).

You shouldn’t hold onto copies of customer details unless required by regulation.

Keeping copies of this information is a fraud risk.

We don’t recommend that anyone shares or accepts screen shots of digital driver licences.

How do I check a digital driver licence?

To check a licence, ask the person to:  

  • Open their digital driver licence.
  • Pull down on their details screen to refresh.
  • Show you their photo.
  • Show you their licence number.
  • Show you the hologram.
  • Show you the QR code to scan if you need further verification.

It may take time for businesses to become comfortable using digital licences and have the supporting technology in place. Business can continue to accept a physical cards.

You should not ask the customer to hand you their phone.

How does a digital licence get verified?

Businesses can verify the digital licence via either a visual check or scanning the QR Code.

Visual check

The verifier can visually inspect the licence and photo whilst relying on security features such as the hologram or pull to refresh.

Scanning the QR Code

  • The QR code connects to the licence record.
  • It is refreshed every two minutes, so the code is always unique.
  • Scanning the QR code will confirm if the licence is valid.

To scan a QR Code, the business needs the matching app on their own device (either Service Victoria or myVicRoads app).

You do not need to have an active account in order to scan a customer’s QR code, you can access it via the home page of either app. 

Can customers still use their physical licence card if they don’t have a smartphone?

Yes – all licence holders will continue to be issued with a physical card. A digital driver licence doesn’t replace a physical licence and is optional. If a customer does not have a smartphone, they will still be able to use their physical licence.Victorians will need to renew their licence as usual to ensure it remains current.

What can businesses do to prepare for a digital driver licence?

Download both the Service Victoria and MyVicRoads app – you will need them to scan a QR code.

Think about what a digital licence means for your business processes. We acknowledge it may take time for businesses to become comfortable using digital licence and to have the supporting systems and processes  in place. Remember – you can continue to accept a physical card.

If a licence has expired, will businesses still be able to identify the customers age on the app?

Yes. You can view an expired licence for up to two years within the app(s). 

Will authorities such as immigration or financial institutions accept a digital driver licence in the future?

It may take time for businesses to become comfortable using them and have the supporting technology or systems in place. Each business or authority will make their own decisions based on their own circumstances, systems and needs. Some business – e.g. Australia Post, have begun to adjust their processes to accept a digital licence in their transactions. Businesses can continue to accept physical cards.

Will third party systems have the ability to scan licences in the future?

Our current focus is on the upcoming May statewide rollout and the introduction of L’s and P’s later in the year.  Digital driver licence integration with third party systems is not on our current work program. For now, if you or your industry requires you to use identification (ID) scanners, continue to use current processes now in place for physical cards.

We recommend that customers continue to carry their physical card and provide it when required as we go through this period of transition. 

As the product matures, we are keen to understand business needs and we will continue to engage with industry and third party providers.

What information can I see?

There are three levels of information that someone can share with their digital driver licence.

  1. Full licence: This is all the person’s licence information, like what’s on the front and back of the physical card. People will share this info when they need to show police things like licence status, classes, or restrictions.
  2. Identity: This view shows a person's full name, address and signature.
  3. Proof of age: A proof of age check confirms that someone is over 18. This won’t show their exact age or date of birth.

Is it secure? How do I know it’s a real licence?

When people refresh their licence, it updates straight from their Victorian Licensing Registry record. This means that when you scan a licence, you know the information is coming from a trusted source.

When you scan someone’s digital licence, you’ll see when they last refreshed their information. Even if someone has had their licence suspended you can still check they are over 18 or check their identity.

How does the QR code work?

The QR code connects to a person’s records every time the code gets refreshed. Each code is unique and lasts for 2 minutes. After that, a person needs to refresh again to update their information. This helps protect against fraud, so you know the information is valid.

How does the hologram work?

The Victorian Coat of Arms hologram on a digital licence is similar to the one on a plastic card. If a person tilts their phone back and forth, you’ll see the image move and shimmer.

Holograms add extra security, but you shouldn't rely on the hologram alone. If you want to do a quick check, using the hologram is fast and easy.

I scanned a licence and got an error screen. What do I do?

Sometimes you’ll get an error if the app can’t connect to a network or to a person’s information. If you try to scan again it should work. But if it doesn't you can check a person's physical licence or use another form of ID.

Other messages will tell you if the licence isn’t valid, or if the QR code doesn’t look right. In that case, you can check a person’s physical licence or use other ways to identify them.

What if I’m still not sure a digital licence is valid?

You can always ask someone to see their physical driver licence card or another form of ID.

What if I need a copy of someone’s licence?

Right now, there’s no way for someone to share a copy of their digital licence. You’ll need to copy or scan their physical licence like you would normally. You shouldn’t hold onto copies of customer details unless you really need to. Keeping copies of this information is a fraud risk.

We don’t recommend that anyone shares or accepts screen shots of digital driver licences.

Protecting your customer’s privacy

Licence checkers must not touch a customer’s phone to check their licence or scan a QR code just ask them to tilt their screen towards you. You can also ask them to refresh their screen or enlarge the QR code by tapping on it if you need to.

As a business operator, you’re responsible for protecting your customers’ personal information. Find out what type of customer information is personal and how to protect it. For more information visit business.vic.gov.au

If a licence has expired, will businesses still be able to identify the customers age on the app? 

Yes. You can view an expired licence for up to two years within the app(s). This reflects the expiry approach for other identity documents.  E.g. Passport

What if there is no internet connection available?

You can ask to check the customer’s physical licence card instead.

What do I need to know when collecting customer data?

If you’re running a business, you need to protect your customers’ personal information. Find out what type of customer information is personal and how to protect it. For more information visit business.gov.au

How do I submit questions or feedback?

If you have any questions or feedback about the digital driver licence, you can message us online.

 

Frequently Asked Questions (FAQs) 

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