General issue number plates are covered by a manufacturing warranty of 10 years from the date of issue. Custom number plates are covered for seven years from the date of issue.
Warranty cover
The warranty covers deterioration, faulty materials and poor manufacturing. You will be able to tell by the reflective background of the plate beginning to blacken or the paint starting to crack in many fine lines (crazing).
The warranty does not cover physical impact damage or deterioration due to normal wear and tear.
Getting your replacement number plates
Take your faulty number plates to a VicRoads Customer Service Centre for replacement.
When attending a VicRoads Customer Service Centre, you will be asked to provide evidence of your identity. If you cannot attend an office, you may appoint an agent to act on your behalf. You will need to provide your agent with a signed and completed Authority to act as an agent form [PDF 254 kb] or a letter of authority.
Number plates that are covered by the manufacturing warranty will be replaced free of charge.
- General issue plates will be replaced with a new set of plates which will have a different letter and number combination.
- Custom plates will be replaced and mailed to you in approximately 7 - 10 working days.
If your number plates are not covered by the manufacturing warranty, a replacement number plate fee will apply. The fee will differ according to the type of replacement plate you request.
Keeping the same general issue number
You may keep the same general issue letter and number combination but you will be required to pay a replacement number plate fee. The new plate(s) will be mailed to you in approximately 7 - 10 working days.