Don't get scammed
Learn how to protect yourself online and how to report scams.
Beware of unauthorised websites selling VicRoads products and services
We do not sell any products or services through third-party sellers. This includes:
- unregistered vehicle permits
- overseas licence conversions
- VicRoads-branded vehicle reports.
You should only buy VicRoads products online from:
Check the web address is correct before you make your purchase.
Types of scams to look out for
Text message and email scams
It's important to be aware of fraudulent messages that criminals send trying to impersonate VicRoads.
If you receive a suspicious email or text message claiming to be from VicRoads, do not reply or click any links and delete it right away.
Below are some examples of scam SMS messages which are not from VicRoads.
Not all scams may look like this, so be very careful.
Driver licence scams
Sometimes criminals may try to sell you a driver licence.
They may advertise on social media or contact you by text message, offering you a driver licence with your name and photo on it. They may tell you that you won’t need to take a driving test. They may also pretend to be VicRoads or use the VicRoads logo in their social media posts and messages.
The only way to get a Victorian driver licence is through VicRoads. Police officers carry online tools for checking licence details, so they will know if a driver licence is fake and was not issued by VicRoads.
If your driver licence was issued in another country, find out how you can convert your overseas licence.
Online sales scams
Sometimes criminals will claim that they are selling other products or services on behalf of VicRoads, often at a higher price.
These websites might claim that they are endorsed by VicRoads or use the VicRoads logo.
We do not sell any products or services through any third-party websites.
How we will contact you
We will only contact you when:
- you have an upcoming appointment
- you need to renew your registration or licence
- you are logging in to myVicRoads using two-step verification
- you have called us and asked us to send you information.
We may send you a text message to tell you about an issue, but we won't include any links in that message.
If you call us and ask us for information, we may send you a link by text message, to help you get the information you need.
Our websites
Our products and services are only available online through:
- VicRoads website (vicroads.vic.gov.au)
- Custom Plates website (vplates.com.au), or
- Service Victoria website (service.vic.gov.au)
If you buy a VicRoads product or service through a fraudulent website, you won’t be able to get a refund from VicRoads.
Report a scam
If you get a suspicious text message or email from any other organisation and you think it’s a scam, you can look up the organisation’s 'report phishing' email address on their website and report it.
You can also report scams to the Australian Signals Directorate - Recognised and report scams page and ACCC ScamWatch.
Other places to research scams include:
How to stay safe
Staying safe online involves being informed and aware whenever you use the internet. Here are four key ways to stay safe online:
- Inform yourself about the types of scams in circulation.
- Recognise phishing emails and SMS messages and report them.
- Don't click on links in SMS messages or emails - unless you've asked our team to send information to you.
- Use multi-factor authentication for accounts.
- Update your device's software and set it to update automatically.
Social media
It's also important to stay safe on social media. Make sure you are on the official VicRoads account by checking the URL matches our official social media accounts.