Don't get scammed

Watch for fraud. Criminals use every opportunity to trick innocent people to steal money, data and identity details. The methods hackers use are getting more sophisticated.

Annual customer satisfaction survey

We’ve engaged market research company TKW Research to conduct our annual customer satisfaction survey.

Between July and September this year you may receive a phone call asking if you’d like to take part in a 10-minute survey about a recent interaction you’ve had with us. Rest assured that this call is not a scam and you can safely answer the questions if you feel comfortable doing so.

Participation is voluntary and helps us to ensure our customer service is maintained to a high standard.

Unregistered vehicle permit sellers

VicRoads only operates online through our website at www.vicroads.vic.gov.au, and via the myVicRoads portal and app.

We do not sell permits through any third-party sellers. 

If you purchase an unregistered vehicle permit through another online seller you may be charged an inflated price, and you will not be eligible for a refund by VicRoads. 

We are working hard to prevent fraudulent activity. 

SMS fraud

Bad people have sent SMS messages to Victorians trying to impersonate VicRoads. Aside from spreading false information, these messages are designed to make people click on malicious links so hackers can capture sensitive information or install malware....

If you have received an SMS communication claiming to be from VicRoads and it appears suspicious, do not click any links or try to reply to the sender. Delete the message immediately. Report the incident to VicRoads and report it to the Federal Government's ScamWatch website (External link), where you can see other scams reported across Australia.

VicRoads only sends SMS/text messages to:

  • people who have upcoming appointments
  • those whose registration or licence renewal is upcoming 

These images show examples that are not from VicRoads and not authorised by our organisation.

Sample fraudulent SMSs

Report a scam

Report scams to the Australian Signals Directorate - Recognised and report scams (External link).

See also:

VicRoads' official social media accounts

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