Assistance for people impacted by family violence

VicRoads supports its customers who are affected by family violence through a respectful, simple and transparent process.

VicRoads recognises that our clients can suffer from financial hardship that can occur in many situations and under various circumstances. 

Unfortunately, VicRoads as a Government agency are unable to assist with Financial Hardship matters, however you may wish to discuss your circumstances with an external organisation or your nominated case manager who may be able to provide support or alternatives to assist with these matters.

Contact VicRoads

Customers impacted by family violence can contact us through phone or email below. Our service also supports agencies acting on behalf of affected persons.

Phone: 1300 031 292* (business hours)
Email: [email protected]

*This contact number is for family violence impacted customers only. You can leave your contact number if the telephone line is unavailable or unattended.

Short Term Registration/Concession car holders

Short term registration is available for light vehicles which gives you the option to make registration payments for 3- or 6-month periods. Discounted registration is also available for pensioners, people with disabilities, and people on Jobseeker payments who have health care cards.

Deactivating your myVicRoads online account

Please advise our staff on the above number or by email if you would like to deactivate your existing myVicRoads account due to family violence circumstances (someone other than yourself may have access to it). We can assist you to deactivate your existing account and set up a new account to allow you access our online services in future.

Interpreter services

If you require interpreter services, please contact the below providers:
  • Victorian Interpreter and Translating Service – (03) 9208 0783, 8.30am-5pm Monday to Friday
  • All Graduates Interpreting and Translation Services – (03) 9605 3050, 8.30am-5pm Monday to Friday
  • On Call Interpreters and Translators –  (03) 8807 2300, operating 24/7

Hearing or speech impaired can contact us through the National Relay Service: 

  • Teletypewriter (TTY) users – phone 13 36 77 then ask for 13 11 71
  • Speak and Listen users – phone 1300 555 727 then ask for 13 11 71

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