Privacy

Learn more about privacy and security of your digital driver licence.

Currently, your plastic driver licence shows all your information. Your DDL lets you control the amount of personal information you share.

There are three levels of information that can be used to:

  • Check your full driver licence
  • Confirm your identity
  • Check that you are over 18

The digital driver licence is more secure than the plastic card version, as it can only be accessed through a PIN or biometric authentication. The DDL automatically updates in response to any changes, such as new licence conditions or a change of address. VicRoads monitors and responds to emerging security risks and concerns. As these change over time, we will provide further information as needed. You are encouraged to come back to these pages to obtain the most up to date advice.

The QR code function

The VicRoads app allows you to share information contained in your digital driver licence through a QR code. The QR code is secure. You can choose how much information you share through the app. You can share your full driver licence if you need to show your permission to drive. But you can also limit what you share if you only need to prove your identity, or your age. We don’t keep records of when you share your details using the QR code.

Handling the QR code

You don’t need to hand your mobile over for businesses to verify your identity using a QR code. You should always maintain control of your device and only let the verifier view the Digital Licence or scan the QR code. Make sure you retain control of your device if you need to refresh your QR code.

When the QR code is scanned for verifying your entitlement to drive, only your licence number appears on the scanning device. No personal information appears on the validators device when proving your identity or age.

Activity Log

When you present your digital driver licence for verification using the QR code function, some of the information in the interaction will be captured and stored in an activity log. The activity log doesn’t contain any information that lets anybody track when, or to whom, you've presented your digital driver licence for checking.The information in the activity log will only be used to troubleshoot issues with the app.

Security tips

You are responsible for maintaining the security of any devices that you use to access the App and your DDL. So:

  • make sure your device has the latest security updates and anti-malware software
  • Never send anyone your myVicRoads username, password, or personal details. We’ll never ask for this.
  • Don’t share your myVicRoads account with anyone else.
  • Don’t access the myVicRoads app on untrusted networks or devices, such as on public WIFI

Lost or stolen devices

If your device is lost or stolen, you should immediately change the Authentication Details on your myVicRoads account. If you believe that your Authentication Details have been compromised, you should notify VicRoads at 13 11 71. We also recommend that you contact Victoria Police at 131 444 and report the loss or theft to them. If you lose your device, or it is stolen, outside of Victoria, please contact the relevant police authority.

When to carry your plastic licence

The Digital Driver Licence may not be accepted by all third parties. It is recommended that you carry a physical copy of your driver licence in the event that a third party does not accept the Digital Driver Licence. If you are a licence holder that is legally required to carry your driver licence card and/or learner permit card when driving, or when in charge of a motor vehicle, then you must also carry your physical driver licence so it can be produced if requested to do so by the Victoria Police or other law enforcement officers.

Your use of the myVicRoads mobile app

You retain control of how the App uses features on your device. When we need to use features like GPS location, the camera or notifications, we’ll tell you why and ask if we can. We’ll only ever request permission for features when certain services need them. Our services only need features for:

  • GPS location: We never track your GPS location without your permission. We’ll only ask you to show your GPS location for specific services if we need to check you are actually within Victoria. You can turn this off at any time.
  • Camera: The App needs to access your camera for reading QR Codes. Only you can switch on your camera and you can switch off access to it any time.
  • Notifications: We’ll ask for your consent to send reminders and notifications to your device. If you agree, we’ll collect and use your device information so we can contact your device directly. You can opt out of receiving notifications anytime through the app.

QR risks for businesses

Businesses who scan the QR code outside a DDL app (i.e., using a phone camera only) should be alert to the possible insertion of malicious URLs, and check that any redirections are authentic.

Learn more

We respect the privacy of your personal information. VicRoads is required to comply with the Road Safety Act 1986 and Victorian privacy legislation. These laws set out rules for collecting and handling your personal information. 

The VicRoads Privacy Policy gives you more information about the way we collect and handle your personal information.

If you have any privacy queries, concerns about the accuracy of information displayed through your DDL or wish to make a complaint, you can contact the VicRoads privacy team at [email protected]. 

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