VicRoads Direct Debit Request Service Agreement

The Direct Debit Service Agreement (Agreement) is between you and the Department of Transport (ABN 69 981 208 782) trading as VicRoads (VicRoads), and forms the terms and conditions for undertaking direct debit payments from your nominated credit card, savings or cheque account. 

Debiting your account

By accepting this Agreement, you give VicRoads permission to debit funds from your account. VicRoads will only debit the amount listed on your registration renewal notice or bill.

Who can make direct debit payments? 

You can pay your renewal notice by direct debit if you are a VicRoads customer with a myVicRoads account. 

Eligible payment methods 

You can make direct debit payments from an eligible Australian cheque or savings bank account, debit card or credit card.

We accept the following credit and debit cards: 

  • Credit cards: Visa, Mastercard
  • Scheme Debit Cards: Debit cards bearing the Visa or Mastercard logo.

Your card or account must be with an Australian bank, Building Society or Credit Union. However, direct debit may not be available on all types of cards or accounts. Before accepting the terms of this Agreement, check whether direct debiting is available from your nominated account by talking to your financial institution.

Please ensure that you provide us with your correct account details. You can do this by checking a recent statement from your financial institution.

Direct debit options 

Depending on the payment method you choose, the full amount of your renewal will be automatically deducted from your nominated account on the following timeframes:

  • Credit card: 2 calendar days before payment is due (expiry date)
  • Bank account: 14 calendar days before payment is due (expiry date)

These timeframes are necessary to ensure that your payment can be processed prior to expiry, and therefore that your registration always remains current.  

Credit card payment processing fees

Please be aware that you will be charged a card payment fee for each direct debit from all Visa and Mastercard credit and debit cards. 

The current card payment fee can be found on our website www.vicroads.vic.gov.au/website-terms/card-payment-fees

Bank account processing fees

There is no direct debit fee payable for transactions using a bank account.

What happens if you don’t have sufficient funds in your account? 

You must ensure that you have sufficient funds in your nominated card or account to pay your agreed payment amount. 

If you don’t have sufficient funds in your nominated card or account on the direct debit deduction date:

  • VicRoads will send an email to your myVicRoads email address advising that the payment has not been successful.
  • You must make payment by another method authorised by VicRoads prior to the payment due date to ensure your registration always remains current.
  • You may be charged a fee and/or interest by your financial institution.

Changes to payment methods

If your payment details change, you must update your stored payment method on myVicRoads or call the myVicRoads support team on 1300 650 266.

Please ensure you update your direct debit details within the following timeframes:

  • Credit card: 4 days or more before a payment is due
  • Bank account: 16 days or more before a payment is due

If you don’t update your details within the above timeframes, VicRoads will be unable to complete your direct debit successfully. If this occurs, you will need to make payment by BPay or another payment method authorised by VicRoads. Your changed account details will take effect from the next scheduled payment date (e.g. when your next registration payment falls due).

Your right to cancel the Agreement

You may opt out of direct debit payments through myVicRoads (or by instructing your financial institution), or you may write to VicRoads or call the myVicRoads support team on 1300 650 266.

Our right to cancel the Agreement

VicRoads may cancel this Agreement at any time, including if one or more of your payments are dishonoured or rejected by your nominated financial institution. 

If we cancel this Agreement because your payments are dishonoured or rejected, or we have a reasonable suspicion that incorrect information has been provided in relation to your direct debit agreement, we will notify you in writing. 

Our right to change the Agreement terms

VicRoads may vary the terms of this Agreement by giving you a minimum of 14 days written notice by email to your myVicRoads email address. Any such variation automatically takes effect on the date stated.

Where we cancel this Agreement, you will need to make payment by another method authorised by VicRoads.

Notice

If you’d like to tell us something in writing about your direct debit arrangements with VicRoads, please call the myVicRoads support team on 1300 650 266. If we have something to tell you in writing about these direct debit arrangements, we’ll send an email to your myVicRoads email address.

Privacy & Security

VicRoads is bound by the Privacy & Data Protection Act 2014, and the privacy principles in that Act apply to all personal information you provide under this Agreement. We’ll make all reasonable efforts to keep your information secure, and to make sure we don’t use, modify, reproduce or disclose your information without authorisation. We’ll only disclose your information to the extent necessary to process your payments, or as allowed or required by law.

Disputes

If you think we’ve debited the wrong amount or if you have a dispute regarding your direct debit arrangement, call the myVicRoads support team on 1300 650 266.

If we agree we’ve debited the wrong amount, we’ll ask your financial institution to adjust your account. We’ll also send you written confirmation of our actions. If we don’t agree we’ve debited the wrong amount, we’ll give you our reasons and any evidence in writing.

Alternatively, you can contact your own financial institution directly.

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