New Licence Testing Centres

Find out more about our new Licence Testing Centre locations.

Take the Learner Permit Test or Hazard Perception Test Online!

Did you know the Learner Permit Test and Hazard Perception Test can now be taken online? No need to re-book or wait for an appointment to take the tests at a Customer Service Centre, all you need is a myVicRoads account, a credit card to pay test fees, compatible device with internet connection and you're good to go!

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New Licence Testing Centres

Click on any of the licence test centres below to find out more or see some of our FAQs below.

Frequently Asked Questions (FAQs)

Will the new centres accept cash?

No, all new centres will be cashless and will accept credit or debit card payments only.

Can I do an over the counter transaction, like make a new appointment or renew my registration, at the new sites? 

The new sites can only provide licence testing services that are available by appointment. We are unable to provide customers over the counter services as it’s not a Customer Service Centre, this includes making new or transferring existing licence appointments. 

We’re asking all customers to avoid visiting a CSC unless their matter is urgent and go online to complete their transactions.

Can I book an appointment at the new centres? 

The easiest way to make an appointment is online, or alternatively you can call us on 13 11 71

Hardship and special circumstances appointments will continue to be offered for eligible customers who would experience undue hardship as a result of not sitting a licence test.

Visit our COVID-19 webpage for latest updates to any changes in licence testing and general operations.

Is there cleaning conducted at the new centres?

All VicRoads centres have implemented a strengthened cleaning regime during COVID-19, including commercial cleaning multiple times throughout the day and overnight.

Do the new centres follow all social distancing requirements?

Each site has a limited number of people allowed to enter due to social distancing.The office setup for staff and customer spaces in each site has been setup to meet DHHS requirements for safe physical distancing.  

What safety measures are in place?

To protect the health and wellbeing of all customers and staff, our COVIDSafe Plan including strict hygiene protocols will be in place for both drive test vehicles and at our Customer Service Centres. For more information go to Safe operating procedures for licence testing.

Should I arrive early for my appointment?  

All new sites have been established to assist with giving customers access to appointments as soon as possible. As we will be utilising them at maximum capacity we expect customer volumes to be high. This along with COVID-19 social distancing rules, means we ask you to attend the office no more than 5 minutes prior to your appointment time to assist with customer flow.  

Will I need to wait if I have a pre booked appointment time?  

Due to COVID-19 social distancing rules, we ask you to attend the office no more than 5 minutes prior to your appointment time to assist with customer flow. There may be a small delay at some sites as we are working through high appointment demand. We thank you for your patience.

You’re asking customers to give their personal details when they enter a Licence Testing Centre. What are you going to do with this information?

Personal details will be collected on your arrival at all our LTCs. Personal details collected for contact tracing will be limited to your name, a contact phone number, and the time you attended a Licence Test Centre. This information will only be used by DHHS for contact tracing if required. All contact tracing details are destroyed after 28 days as per DHHS requirements.

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