Operator and depot manager accreditation

Accident towing service operators and depot managers have a responsibility to ensure their services are safe, efficient, timely, and lawful. It is illegal to operate an accident towing service unless you are an accredited operator.

It is illegal to operate an accident towing service without the appropriate accreditation.

Accreditation helps ensure that accident tow truck licence holders perform work to an acceptable standard.

Conditions of operator and depot manager accreditation

Operators and depot managers must comply with:

  • the Accident Towing Services Act 2007
  • the Accident Towing Services Regulations 2019
  • any conditions noted on the accreditation certificate
  • all applicable State and Federal laws, such as occupational health and safety and road safety.

Accident tow truck operator accreditation

Individuals or corporations can apply for Accident Tow Truck Operator Accreditation. When a company applies, it must nominate a responsible person.

Accident tow truck depot manager accreditation

As the operator of an accident towing business, you may wish to appoint a depot manager to manage accident towing services from your depot. If you choose to appoint a depot manager, that person must be accredited.

If your business does not appoint a depot manager, you (as the accredited operator) will be responsible for the depot manager duties.

How to apply for an accident tow truck operator and /or depot manager accreditation

Applications must be submitted online via the website 

You must upload your completed form and supporting documents.

The application form can be downloaded from the tow truck application form webpage.

The following supporting documents are required with the completed application form:

  • Original National Police Certificate not more than 6 months old as of issue date of certificate (National Police certificates done via an online provider are accepted, please make sure that the provider is ACIC accredited).
  • A copy of your driver’s licence
  • Two colour passport size photos
VicRoads has 30 days to assess your application. If additional information is required, this period may be extended. VicRoads will advise you in writing if this is the case.

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